It Technician Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
  • Experience with process modeling using flow charts, activity diagrams and Use Cases.
  • Good knowledge of RDBMS and query tools such as SQL. Over 3 years of experience in creating complex dashboard reports using different reporting and visualization tools like Excel, Tableau, SiSense and Looker. Great knowledge of Analysis tools like Google Analytics, tag manager and power bI
  • Excellent business, communications, and presentation skills. Adept at written correspondence, reports, implementation requirements, project status reports, presentations, etc. Analytical, methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long- term business, financial and system requirements.
  • Great knowledge of ERP systems ( SAP, Workday, Oracle )
  • Extensive data cleansing and analysis, using pivot tables, formulas (v-lookup and others), data validation, conditional formatting, and graph and chart manipulation. Facilitate program and project meetings; maintain Statement of Work and Resource Allocation Trackers.
  • Technical data reporting
  • KPI analysis
  • Trend analysis
  • Forecasting
  • ETL
  • Customer database management
  • Database entry
  • Data processing
  • Systems analysis
  • Data mining
  • Data analysis and reporting
  • Microsoft Excel knowledge
  • Pivot tables
  • Workday Reporting
  • Quickbooks
  • Tableau
  • Hitwise
  • Sisense
  • Looker
  • SQL
  • Jira
  • Amazon Web Services
Education and Training
Texas State University San Marcos, TX Expected in Bachelor of Arts : Economics - GPA :
Texas State University San Marcos, TX Expected in Minor : Business Administration And Management - GPA :
Google , Expected in Certification : Google Analytics - GPA :
Capital Vacations - IT Technician
Pigeon Forge, FL, 10/2020 - 11/2020
  • Kept all equipment running by paying close attention to signs of issues and completing quality repairs.
  • Assisted product development team by collecting information on real-world use and testing equipment in field.
  • Promoted accuracy through proper equipment application, compatibility, mounting techniques, programming and testing.
  • Identified and resolved complex problems that impact project direction.
Covance - Data Systems Analyst ( Contract )
King Of Prussia, PA, 10/2019 - 08/2020
  • Managed and improved existing data management tools and applications including web-based capture and trending of cGMP and lab-based data tools by gathering user requirements, designing architecture and developing code.
  • Converted data into actionable insights by predicting and modeling future outcomes. Utilized MS SQL, data warehousing programs, tableau, and other dashboard/ visualization toolsets for data intelligence and analysis
  • Complied, transferred and pulled data from excel to tableau to create reports
  • Assisting in the production of validation reports throughout the year
  • Employed various Tableau functionalities like Tableau Extracts, Parameters, Filters, Contexts, Data Source Filters, Actions, Functions, Trends, Hierarchies, Sets, Groups, Calculations, Data Blending and Maps etc.
Houlihan Lokey Inc. - Accounts Receivable Analyst
City, STATE, 01/2020 - 03/2020
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
  • Generated, mailed and monitored invoices.
  • Utilized Excel and Oracle JD to analyze data and create reports
Photogenik Pictures LLC - Market Research Data Analyst /Business Analyst
City, STATE, 09/2018 - 10/2019
  • Prepared reports that interpret consumer behavior, market opportunities and conditions, marketing results, trends, and investment levels
  • Utilized Google Analytics and Google Tag Manager and implemented new scripts that increased performance by 25%
  • Collected and analyzed data using excel on established and prospective customers, competitors and marketing channels and sources
  • Create reports and metrics, present them convincingly, facilitate required discussion, and drive superb execution of such reports.
  • Organized data from insights in excel spreadsheet, then used the data to create pivot tables which summarized, analyzed and presented new ways to increase engagement.
  • Provided and presented real-time reports on current market conditions through google analytics
  • Perform in depth analysis of information from multiple data sources (web analytics data as well as external data) and provide significant insights into factors impacting online results
  • Produce daily, weekly, monthly, and quarterly reports relating to outcomes based on the data analysis for various audiences, including management and marketing
  • Provide insights, trends, and analysis of key performance indicators related to the category using competitive tools like hitwise and sisense
  • Daily use of complex Excel formulas and pivot tables to manipulate large datasets.
  • Evaluated risk, gauged relative valuations and identified threats.
  • Collected and analyzed consumer data, including demographics, preferences and purchasing trends.
  • Measured marketing, advertising, and communications program performance and developed strategy.
  • Forecasted and tracked marketing and sales trends.
  • Assisted with improvements to operations by showing clear connection between current policies and business results.

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Resume Strength

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Resume Overview

School Attended
  • Texas State University
  • Texas State University
  • Google
Job Titles Held:
  • IT Technician
  • Data Systems Analyst ( Contract )
  • Accounts Receivable Analyst
  • Market Research Data Analyst /Business Analyst
  • Bachelor of Arts
  • Minor
  • Certification