IT Technician Resume Example

Duties in this role was to create a methodology of data gathering that would be accepted by the client and thereafter provide instruction and training of that methodology. Therefore, I worked with cross functional groups to achieve a viable solution and configuration through client limitations that would satisfy contractual obligations and cost limitations.

• Collected, organized and modeled data using excel programming.
• Developed performance metrics derived from raw data to track improvements in operational efficiency for all projects.
• Produced detailed and relevant reports for use in making suggestions for operational changes.
• Collected and documented trend data to leverage performance savings for all projects.
• Conducted research and investigations into operational problems stemming from Building Management Systems (BMS), HVAC Systems, Variable Frequency Drives (VFD's), Photovoltaic Systems and Power Generation Systems.
• Recommended operational improvements based on tracking and analysis of performance data.
• Managed minor network monitoring and server monitoring both on-site and off-site.

Duties in this role was to measure and verify designed processes that were implemented at customer sites. This was achieved through identifying, if any, inefficiencies in the installed processes by verifying its mechanical functionality and tracked performance through data manipulation.

• Assisted MVS with analysis of current M&V plan, in identifying any inefficiencies in existing processes, and tracked performance following implementation of improvements.
• Communicated requirements from business partners to end-customers or vice versa for product upgrades and added features of Building Management System (BMS) and relative HVAC software.
• Coordinated, communicated and organized customer site visits for arrival to perform, annual and/or commissioning, visit expectations.
• Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
• Worked with customers to understand their requirements and provide exceptional ideas for ongoing service.
• Worked with Measurement and Verification Specialist (MVS) to resolve Energy Conservation Measure (ECM) problems, improve operations and provide exceptional customer service.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Assisted in the resolution of conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Developed and maintained expense budget while consolidating multiple site visits to continually decrease expenses.
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
• Investigated and resolved customer complaints to foster satisfaction.
• Determined and recommended methods to address improvement opportunities.