it technician resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Results-focused Commissioning / Technical Analyst focused on strengthening engineering designs and enhancing processes. Special experience includes knowledge of Building Management Systems and writing sequences of operation. Experienced in excel basic programming and well capable of accelerated learning of other Building Management Systems Programming. Certification in PL/SQL in progress. Excellent communication, problem solving and troubleshooting abilities.

  • Oral and written communication
  • Network upgrades and installation
  • Server and Client System configurations
  • Excellent problem-solving abilities
  • Troubleshooting
  • Calibrated hydro-flow meters on customer site
  • Network hardware maintenance
  • Data collection and analysis
  • Control system programming
  • Report delivery
  • Programming knowledge
Cecilia High School Cecilia, LA Expected in High School Diploma : - GPA :
University of Louisiana Lafayette, LA Expected in : Electrical Engineering - GPA :
University of Houston - Downtown Houston, TX Expected in : Computer And Information Sciences - GPA :
  • Certified Stationary Engineer
Work History
Churchill Downs Incorporated - IT Technician
Kenner, LA, 01/2005 - Current

Processed all support requests and provided technical assistance on a wide range of issues related to Server and Client configurations, networking and cabling of all LAN devices from incoming demarcation to all end user devices as well as installation and administration of the company’s phone system and peripheral devices.

  • Processed all support requests received over the term of my employment for technical assistance on a wide range of issues related to Server and Client configurations, networking and cabling of all LAN devices from incoming demarcation to all end user devices as well as installation and administration of the company's phone system.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed and replaced malfunctioning components to correct hardware problems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
General Dynamics - Technical Analyst
Van Nuys, CA, 01/1999 - 10/2019

Duties in this role was to create a methodology of data gathering that would be accepted by the client and thereafter provide instruction and training of that methodology. Therefore, I worked with cross functional groups to achieve a viable solution and configuration through client limitations that would satisfy contractual obligations and cost limitations.

  • Collected, organized and modeled data using excel programming.
  • Developed performance metrics derived from raw data to track improvements in operational efficiency for all projects.
  • Produced detailed and relevant reports for use in making suggestions for operational changes.
  • Collected and documented trend data to leverage performance savings for all projects.
  • Conducted research and investigations into operational problems stemming from Building Management Systems (BMS), HVAC Systems, Variable Frequency Drives (VFD's), Photovoltaic Systems and Power Generation Systems.
  • Recommended operational improvements based on tracking and analysis of performance data.
  • Managed minor network monitoring and server monitoring both on-site and off-site.
Honeywell International Inc. - Commissioning Analyst
City, STATE, 01/1999 - 10/2019

Duties in this role was to measure and verify designed processes that were implemented at customer sites. This was achieved through identifying, if any, inefficiencies in the installed processes by verifying its mechanical functionality and tracked performance through data manipulation.

  • Assisted MVS with analysis of current M&V plan, in identifying any inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Communicated requirements from business partners to end-customers or vice versa for product upgrades and added features of Building Management System (BMS) and relative HVAC software.
  • Coordinated, communicated and organized customer site visits for arrival to perform, annual and/or commissioning, visit expectations.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Worked with customers to understand their requirements and provide exceptional ideas for ongoing service.
  • Worked with Measurement and Verification Specialist (MVS) to resolve Energy Conservation Measure (ECM) problems, improve operations and provide exceptional customer service.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Assisted in the resolution of conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed and maintained expense budget while consolidating multiple site visits to continually decrease expenses.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Determined and recommended methods to address improvement opportunities.
Additional Information

Obtained 55 credit hours of study in Electrical Engineering
Obtained 20 credit hours of study in Computer Science

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Resume Overview

School Attended

  • Cecilia High School
  • University of Louisiana
  • University of Houston - Downtown

Job Titles Held:

  • IT Technician
  • Technical Analyst
  • Commissioning Analyst


  • High School Diploma

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