It Technical Support Supervisor resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Results-focused professional with strength in network supporting. Proactive leader with strengths in communication and collaboration. Proficient in leveraging. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Hardworking and reliable Support Supervisor with strong ability in Windows troubleshooting and Linux software. Highly organized, proactive and punctual with team-oriented mentality. Multitasking with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration.

  • Windows XP/Vista
  • Call center experience
  • Hardware upgrades
  • Hardware diagnostics
  • Technical Troubleshooting
  • Antivirus Software
  • MS Office proficiency
  • Linux Programming and Administration
  • Application installations
  • DHCP/DNS Ethernet and Firewall proficient
IT Technical Support Supervisor, 11/2015 - 09/2019
State Of Louisiana Mansfield, LA,
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Implemented system security and data assurance software including Windows and Linux.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Provided onsite IT and AV technical support for staff members.
  • Monitored service orders to completion and closed service tickets.
  • Supported customers with online billing, access and account issues.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
Non CDL Driver, 10/2012 - 11/2015
First Transit Saint Paul, MN,
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after shift for damage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Parts Manager, 02/2011 - 09/2013
Rush Enterprises Denton, TX,
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Performed random audits to verify inventory accuracy and availability.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Used IBM iSeries Personal Communications Workstation Program by keeping account for truck log manifest, truck locations, and enabling the release of any truck in shop status
  • Using the ISIS program for viewing and picking the right product for any shop use to maintain logistic runs for the company's truck runs
  • Reduced expense spending, securing low-cost inventory for customers to drive client retention.
Technical Support Specialist, 01/2009 - 01/2011
Airco Air Conditioning Hurst, TX,
  • Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Monitored service orders to completion and closed service tickets.
Education and Training
Associate of Applied Science: Computer Networking Systems, Expected in 12/2009
ITT Technical Institute - Wyoming, MI,
Bachelor of Science: Project Management, Expected in 03/2013
ITT Techincal Institute - San Antonio, TX,

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Resume Overview

School Attended

  • ITT Technical Institute
  • ITT Techincal Institute

Job Titles Held:

  • IT Technical Support Supervisor
  • Non CDL Driver
  • Assistant Parts Manager
  • Technical Support Specialist


  • Associate of Applied Science
  • Bachelor of Science

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