Skilled information security analyst with experience in IT industry. CompTIA Security+ certified security analyst with industry skills in threat management, security risk identification and mitigation, and security infrastructure. A professional, Insightful, results-driven with notable success directing a broad range of corporate IT security initiatives while participating in planning, analyzing, security control assessments and implementing solutions in support of business objectives.
Skills
Analytical ability
Administering Information Security Software and Controls
Analyzing Security System Logs, Security Tools, and Data
Communicating Up, Down, and Across All Levels of the Organization
Communication
Creating, Modifying, and Updating Intrusion Detection Systems (IDS)
Creating, Modifying, and Updating Security Information Event Management (SIEM)
Creativity
Experience With Intrusion Prevention Systems and Tools
Deep Understanding of Risk Management Frameworks
Defining Process for Managing Network Security
Detail Oriented
Discovering Vulnerabilities in Information Systems
Evaluating and Deconstructing Malware Software
Familiarity with Security Regulations and Standards
Implement and Maintain Security Frameworks for Existing and New Systems
Information Technology Knowledge
Improving Security Efficiency
Installing Firewall and Data Encryption Programs
Maintaining Security Records of Monitoring and Incident Response Activities
Monitoring Compliance with Information Security Policies and Procedures
Network and System Administration Experience
Remediating Security Issues
Responding to Requests for Specialized Cyber Threat Reports
Performing Cyber and Technical Threat Analyses
Performing Security Monitoring
Preventing Hacker Intrusion
Producing Situational and Incident-Related Reports
Problem-Solving
Providing Host-Based Forensics
Providing Timely and Relevant Security Reports
Responding to Security Events
Self-Motivation
Staying One Step Ahead of Cyber Attacks
Strong Technical Background in Data Loss Prevention
Supporting and Managing Security Services
Customer Service
IOS/Android Troubleshooting
Communication
Deployments
Ticketing
Active Directory
Citrix receiver
Network Concepts
Critical Thinking
TCP/IP
Account Auditing
Remote Technical Assistance
LAN/WAN
Account management
Call center experience
Hardware and Peripherals
DHCP/DNS Ethernet and Firewall proficiency
Python
Wireshark
Nmap
Critical Thinking
SIEM
VPN / VirtualBox
Metaspolit
Splunk
Ncat
Kali Linux
Education and Training
Southern University At Shreveport (SUSLA)Shreveport, LA, Expected in – –:Electronics Engineering - GPA:
Belaire High SchoolBaton Rouge, LAExpected in 05/2015 – –High School Diploma: - GPA:
Certifications
Comptia Security +
Experience
Discovery Life Sciences - IT Technical Support Specialist Santa Barbara, CA, 09/2020 - Current
Provide IT support via phone and remote connection to urgent care clinics.
Installation, configuration, and maintenance of desktops/laptops/tablets computer systems.
User account setups, maintenance in required systems.
Install and configure wide range of networked devices.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Best Buy - Geek Squad City, STATE, 08/2020 - 09/2020
Disassembled computer systems to troubleshoot and resolve hardware issues.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Removed malware and viruses from laptops and desktop systems using specialized software.
Created new accounts, reset passwords and configured access to servers and file management software for users.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Best Buy - Sony Experience Expert City, STATE, 07/2018 - 08/2020
Implement assigned responsibilities from store leadership and Sony Representative in outlet area to engage customers using selling skills to build complete, connected solutions.
Demonstrate excellence in execution of selling skills and selling strategy as evidenced by coaching forms and customer metrics.
Support sales strategies in partnership with Sales Manager and Sony to achieve operating results and revenue.
Ensure inventory and merchandising areas in the Sony Experience Pad are maintained throughout the Home Theater Department.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Recommended optimal merchandise based on customer needs and desires.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Stayed up to date on store promotions, payment policies and security practices.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Educated customers on product and service offerings.
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