it technical support specialist resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) XXX-1000
  • Cell:

Skilled information security analyst with experience in IT industry. CompTIA Security+ certified security analyst with industry skills in threat management, security risk identification and mitigation, and security infrastructure. A professional, Insightful, results-driven with notable success directing a broad range of corporate IT security initiatives while participating in planning, analyzing, security control assessments and implementing solutions in support of business objectives.

  • Analytical ability
  • Administering Information Security Software and Controls
  • Analyzing Security System Logs, Security Tools, and Data
  • Communicating Up, Down, and Across All Levels of the Organization
  • Communication
  • Creating, Modifying, and Updating Intrusion Detection Systems (IDS)
  • Creating, Modifying, and Updating Security Information Event Management (SIEM)
  • Creativity
  • Experience With Intrusion Prevention Systems and Tools
  • Deep Understanding of Risk Management Frameworks
  • Defining Process for Managing Network Security
  • Detail Oriented
  • Discovering Vulnerabilities in Information Systems
  • Evaluating and Deconstructing Malware Software
  • Familiarity with Security Regulations and Standards
  • Implement and Maintain Security Frameworks for Existing and New Systems
  • Information Technology Knowledge
  • Improving Security Efficiency
  • Installing Firewall and Data Encryption Programs
  • Maintaining Security Records of Monitoring and Incident Response Activities
  • Monitoring Compliance with Information Security Policies and Procedures
  • Network and System Administration Experience
  • Remediating Security Issues
  • Responding to Requests for Specialized Cyber Threat Reports
  • Performing Cyber and Technical Threat Analyses
  • Performing Security Monitoring
  • Preventing Hacker Intrusion
  • Producing Situational and Incident-Related Reports
  • Problem-Solving
  • Providing Host-Based Forensics
  • Providing Timely and Relevant Security Reports
  • Responding to Security Events
  • Self-Motivation
  • Staying One Step Ahead of Cyber Attacks
  • Strong Technical Background in Data Loss Prevention
  • Supporting and Managing Security Services
  • Customer Service
  • IOS/Android Troubleshooting
  • Communication
  • Deployments
  • Ticketing
  • Active Directory
  • Citrix receiver
  • Network Concepts
  • Critical Thinking
  • TCP/IP
  • Account Auditing
  • Remote Technical Assistance
  • Account management
  • Call center experience
  • Hardware and Peripherals
  • DHCP/DNS Ethernet and Firewall proficiency
  • Python
  • Wireshark
  • Nmap
  • Critical Thinking
  • SIEM
  • VPN / VirtualBox
  • Metaspolit
  • Splunk
  • Ncat
  • Kali Linux
IT Technical Support Specialist, 09/2020 to Current
Discovery Life SciencesSanta Barbara, CA,
  • Provide IT support via phone and remote connection to urgent care clinics.
  • Installation, configuration, and maintenance of desktops/laptops/tablets computer systems.
  • User account setups, maintenance in required systems.
  • Install and configure wide range of networked devices.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Geek Squad, 08/2020 to 09/2020
Best BuyCity, STATE,
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Sony Experience Expert, 07/2018 to 08/2020
Best BuyCity, STATE,
  • Implement assigned responsibilities from store leadership and Sony Representative in outlet area to engage customers using selling skills to build complete, connected solutions.
  • Demonstrate excellence in execution of selling skills and selling strategy as evidenced by coaching forms and customer metrics.
  • Support sales strategies in partnership with Sales Manager and Sony to achieve operating results and revenue.
  • Ensure inventory and merchandising areas in the Sony Experience Pad are maintained throughout the Home Theater Department.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended optimal merchandise based on customer needs and desires.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Educated customers on product and service offerings.
Education and Training
: Electronics Engineering, Expected in to Southern University At Shreveport (SUSLA) - Shreveport, LA,
High School Diploma: , Expected in 05/2015 to Belaire High School - Baton Rouge, LA

Comptia Security +

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Resume Overview

School Attended

  • Southern University At Shreveport (SUSLA)
  • Belaire High School

Job Titles Held:

  • IT Technical Support Specialist
  • Geek Squad
  • Sony Experience Expert


  • Some College (No Degree)
  • High School Diploma

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