Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications.
Bilingual individual with the ability to configure computers quickly and effectively. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues.
Skills
Software diagnosis
Technical issues analysis
Desktop support
Adobe and Adobe Flash
Technical documents comprehension
Technical Support
Customer service expert
Microsoft Office Specialist (MOS) Expert
Staff education and training
Work History
08/2017 to 08/2020IT Technical Support RepresentativeUnitypoint Health | Humboldt, IA,
Devised solutions to operations issues related to It software and Compter, working closely via phone, email, live chat and web teleconference.
Configured hardware, devices and software to set up work stations for employees.
Monitored systems in operation and input commands to troubleshoot areas such as Type and Type.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Processed over Number support requests weekly for technical assistance on wide range of issues related to Software and Software.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Removed malware, ransomware and other threats from laptops and desktop systems.
Maintained and updated Type customer service database.
Resolved system, hardware and telephone issues within Number hours, improving efficiency among all departments.
Provided on-call support for critical Type issues related to Software and System.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Software.
Managed high levels of call flow and responded to Type technical support needs.
Resolved issues with systems, hardware and telephones quickly and accurately.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
01/2017 to 08/2019CashierGrove Bay Hospitality Group | Coral Gables, FL,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Completed manual and machine counts of funds for transactions valued at over $Amount.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Used cash registers and POS systems to request and record customer orders and compute bills.
Answered questions about store policies and concerns to support positive customer experiences.
Checked prices for customers and processed items sold by scanning barcodes.
Prepared and submitted end-of-shift reports using Software.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers by answering questions and fulfilling requests.
Trained as Job title and provided back-up coverage to provide customers with optimal support.
Helped over Number guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed weekly sales circulars and monitored price changes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Counted cash in register drawer at beginning and end of shift.
01/2015 to 12/2017Cashier Team LeadNorthern Tool + Equipment | Knoxville, TN,
Monitored areas for security issues and safety hazards.
Quickly and accurately counted drawers at start and end of each shift.
Maintained stock within optimal levels to meet expected customer and sales levels.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Resolved escalated customer disputes with special actions such as discounts.
Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Increased customer loyalty and retention.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Monitored self-checkout systems and provided assistance or intervention where required.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Educated customers on promotions to enhance sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Received and processed customer payments.
Assisted customers by answering questions and fulfilling requests.
Built effective training and coaching strategies to optimize team performance.
01/2014 to 12/2014Cashier Team LeadNorthern Tool + Equipment | Miami Gardens, FL,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Monitored areas for security issues and safety hazards.
Maintained stock within optimal levels to meet expected customer and sales levels.
Quickly and accurately counted drawers at start and end of each shift.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Resolved escalated customer disputes with special actions such as discounts.
Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Increased customer loyalty and retention.
Educated employees on all job tasks, including register use, merchandising and customer service.
Reviewed and resolved differences between accounting information and cash drawer.
Displayed new stock and rotated existing products.
Developed standard operating procedures.
Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Received and processed customer payments.
Monitored self-checkout systems and provided assistance or intervention where required.
Analyzed purchases for signs of fraud.
Built effective training and coaching strategies to optimize team performance.
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Educated customers on promotions to enhance sales.
Education
Expected in 06/2013Diploma | College PrepPeoria Accelerated High School, Peoria, AZGPA:
Expected in | Maricopa Community Colleges - Glendale Community College, Glendale, AZGPA:
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School Attended
Peoria Accelerated High School
Maricopa Community Colleges - Glendale Community College
