Friendly Technical Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in fast paced, proactive reaction oriented environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.
Activities: Future Business Leaders of America (2013-2014), National Student Leadership Conference (2013), Broadcasting and Video Production Pathway Completion (2014), IT Support Internship (2013-2014)
Certified Splunk User
VMware vSphere Troubleshooting Course Completion (v6.7)
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