It Technical Support resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dear Sirs,
I have reached a crossroad in my life and it is time to take up a new challenge and head down a different route. I am seeking better opportunities that will add to my professional career and form the additional building blocks of my life.
I am proud of my achievements, but I have an inner drive to take my ambition to an even higher level. I am looking forward to develop myself and my career in a reputable organization through obtaining a challenging position that will utilize both my education and experience that allow further growth based on qualifications and hard work.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
02/2008 to 03/2009IT Technical SupportAccounting And Consulting Group, Llp | , ,
Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems.
Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
02/2007 to 01/2008PBX OperatorMethodist Health System | , ,
Responsible responding to all incoming calls promptly and with utmost courtesy dispatching guest or owners needs and requests to all appropriate departments.
Provides professional hospitality and information to all guests, owners and team members displaying excellent knowledge of the product, property and overall company.
09/2004 to 10/2006IT AssistantEmcor Group, Inc. | , ,
Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
Sets up and configures desktop computers, peripherals and accounts assigning security level.
Installs software and installs and repairs hardware and peripherals.
Tests programs.
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
Administers user accounts.
Provides basic troubleshooting, repair and maintenance for computer equipment (e.g.
microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
Contributes to unit goals by accomplishing related duties as required.
Education
Expected in November 2001Advance Computer Technology Center | ACT College, , GPA:
Expected in June 2004A+ (Hardware & Operating Systems)
Bin Rashid high school
Bin Rashid | Economic and social studies
Advanced Computer Technology CenterACT College, , GPA: Economic and social studies
Advanced Computer Technology Center
Expected in March 2006International Baccalaureate (Economic & Social Studies) New Horizons CLC Microsoft Graduated January 2006 Managing and Maintaining a Microsoft Windows Server 2003 Environment New Horizons CLC Microsoft Graduated February 2006 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure New Horizons CLC Microsoft | Byblos Institute of Technology, , GPA: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
Expected in June 2008A.A.S | Business Computers, , GPA: Business Computers Design, code, test, compile, and debug programs for basic business functions utilizing a popular programming language. Perform a business analysis to identify business functional requirements as input for information technology application development. Demonstrate skills in analyzing, designing, building, and administering business-oriented databases. Explain the fundamentals of our rapidly changing environment of data communications over local area networks and over switched and private voice lines. Demonstrate skills in installing, configuring, and debugging a small local area network. Demonstrate competency in utilizing computer technology.
Languages
English
Arabic
French
Skills
A+, application development, Arabic, basic, business analysis, Hardware, computer hardware, customer liaison, data communications, databases, debugging, designing, dispatching, drivers, English, French, functional, disk drives, help desk, information technology, local area networks, local area network, laser printers, mainframe, Managing, microcomputers, Access, Microsoft Windows, monitors, Network, Operating Systems, peripherals, problem resolution, problem-solving, programming, rapport, repairs, scheduling, Installs software, technician, telephone, troubleshooting, upgrading, utilities, articles
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Resume Overview
School Attended
ACT College
ACT College
Byblos Institute of Technology
Job Titles Held:
IT Technical Support
PBX Operator
IT Assistant
Degrees
Advance Computer Technology Center
A+ (Hardware & Operating Systems)
Bin Rashid high school
Bin Rashid
International Baccalaureate (Economic & Social Studies) New Horizons CLC Microsoft Graduated January 2006 Managing and Maintaining a Microsoft Windows Server 2003 Environment New Horizons CLC Microsoft Graduated February 2006 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure New Horizons CLC Microsoft