Strategic thinker with excellent communication skills. A team player that is also self-motivated with a positive attitude. In-depth knowledge and understanding of numerous software packages and operations systems. Skilled in providing outstanding Customer Service and able to collaborate with other departments to help resolve issues. Easily identify and resolve technical issues and concerns. Able to multi-task and be successful in a high-volume technical call center. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users. Very attentive to details.
Customer satisfaction, Excellent Customer Service, Attention to detail in documentation, email, Internet Explorer, Laptops, MAC, mentoring, MS Office, Sales, scheduling, software installation, Multi-tasking, Creating training materials
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