Information Technology Systems Analyst with experience in Training, Teaching, & Motivating Peers; Problem-Solving & Implementing Resolution; Gathering & Analyzing Data; Designing, Teaching, & Employing Improved Processes & Solutions within the Healthcare Environment. Proven Strengths Include Assessing and Evaluating My Own Work, Multi-tasking to Ensure Deadlines are Met, Shifting of Priorities to Ensure Success of Projects, Self-Learner, Time Management, Communication, & Organizational Skills, Collaboration with Team Members.
Windows XP/ Vista / 7 / 8
Microsoft Office (2007, 2010, 2013)
BMC Service Desk Express
IT Systems Analyst II, 02/2012 to Current Advocate Health Care – Oak Brook, IL
Assisted in Leading and Executing Projects with Set Deadlines Act as a Liaison Between External Customers and Internal Information Systems Team Participate in Process Improvement Initiatives and Measures Create and Modify Workflows to Correspond with Functionality Changes to the System Collaborate with Additional Resources to Understand Impact of Application Configurations Listens to Business Needs expressed by Customers, Documents, Recommends, and Executes Business and Clinical Solutions Create and Execute Test Plans for New Features Available Within the Software Provide After hours and On-Call Support as Required.
IT Systems Analyst I, 07/2011 to 02/2012 Advocate Health Care – Oak Brook, IL
Coordinated and Conducted Training for New Clients Provide Analytical, Technical, and Problem Resolution Services Manage, Coordinate, Plan, and Participate in Projects Perform standard maintenance tasks which include monitoring of upgrades to applications that feed data or receive data from supported applications and participation in application upgrades, enhancement implementation and infrastructure changes through testing and change control completion Provides production support on as part of an on-call rotation that provides 24x7 support.
Help Desk Manager, 02/2009 to 07/2011 UCAN – Chicago, IL
Manage a Team of Help Desk Professionals, Lead Professionals, and Supervisors/Team Leads Lead and Participate in Several Projects with a Focus on Client Satisfaction and Meeting Deadlines Develop and Demonstrate an Understanding of Customer and Business Needs Resolve Daily Issues of a Complex Scope that Impact the Team and Overall Business Objectives Resolve Escalated Customer and Vendor Issues.
Master of Business Administration: Healthcare Management and Healthcare Informatics, May 2014 Lewis University - Romeoville, IL Healthcare Management and Healthcare Informatics
Bachelor of Science: Management Information Systems, May 2010 Lewis University - Romeoville, IL Management Information Systems