It Support Technician Apprentice Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Master of Science: Information Technology, Expected in 07/2021
Middle Georgia State University - Macon, GA
Bachelor of Science: Information Technology, Expected in 05/2020
Middle Georgia State University - Macon, GA
High School Diploma: , Expected in 05/2017
Cairo High School - Cairo, GA
Professional Summary

High-energy individual currently finalizing Master's degree in Information Technology and prepared to contribute to organizational success while developing new skills and gaining real-world experience. Highly organized, responsible and well-versed in technical support. Positively impacts operations with top-notch communication and critical thinking skills.

  • MS 365 Office Suite
  • Google Suite
  • Writing & Proofreading (ie. composing emails)
  • Willingness to Learn & Grow
  • Customer Service
  • Time Management
  • Organizational & Productivity
  • Self-motivated
  • Self-motivated
  • Time Management
  • Multi-tasking strength
  • Technical Support
Work History
IT Support Technician Apprentice, 03/2021 to Current
Jockey International, Inc.Williamsburg, VA,
  • Replaced and installed new machinery, equipment and parts.
  • Followed all standard safety practices to avoid accidents as per company regulations.
  • Attended all trainings offered by company to keep updated on support methods.
  • Completed all job reports and logs immediately following service calls.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for employees.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
Keyholder, 06/2019 to 02/2021
Tractor SupplyMoulton, AL,
  • Assist team members with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
  • Train team members in successful strategies to meet operational and sales targets.
  • Load and unload merchandise from trucks to organize warehouse and backroom spaces.
  • Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submit reports to senior management to aid in business decision-making and planning.
  • Complete store opening and closing procedures.
  • Improve customer service by projecting a friendly and knowledgeable attitude.
  • Conduct in-depth product and issue resolution research to address customer concerns.
  • Train and develop new sales team associates in products, selling techniques and company procedures.
  • Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Dog Bather, 06/2019 to 02/2021
PetsenseCity, STATE,
  • Carefully clip nails and trim hair around pads and paws, using gentle approach for anxious pets.
  • Follow effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Monitor animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Speak to customers regarding grooming, add-on services, pricing, and cross-sold additional items, including pet food, treats and toys.
  • Keep animal coats clean and healthy with regular washing and grooming.
  • Promote parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
  • Assess paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
  • Greet pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Deliver continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Sweep, vacuum, clean and sanitize cages, tubs, and other cleaning as needed to adhere to standards.

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Resume Strength

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  • Length
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  • Target Job
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Resume Overview

School Attended
  • Middle Georgia State University
  • Middle Georgia State University
  • Cairo High School
Job Titles Held:
  • IT Support Technician Apprentice
  • Keyholder
  • Dog Bather
  • Master of Science
  • Bachelor of Science
  • High School Diploma