IT Support Technician/Administrator Resume Example Abrams Airborne MFG, Inc

IT SUPPORT TECHNICIAN/ADMINISTRATOR

Professional Summary

To work in a creative, challenging environment that will hone my design and IT skills, help me grow as a professional and educate others. Team building & leadership,Increasing market share, PC configuration, Customer Service, Relationship building, Creative problem solving, Research & analysis, Personnel Training and Supervision, Project Management, Website integration, Competitive intelligence, VoIP technology, Contract negotiations

Core Qualifications

Vision Database Systems, Jupiter, FL (2014-Present)
Client Support Engineer I
Windows Server 08 R2/12 R2, Windows 98/XP/Vista/78//8.1/10, Microsoft Office (Excel, Access, Word, PowerPoint, Visio, Project, Outlook), Microsoft IIS, Active Directory, ODBC, .NET Configuration, SQL 08/12
SQL Server Databases.
Maintained and provides support for multiple ERP systems.
Installation and Training.
Carding Maintenance and Tech Support for Colleges, K12, and Dealers
Tracking Maintenance and Tech Support for Colleges, K12, and Dealers
Capristo Exhaust. Riviera Beach, FL (2013-Present)
Sr. Systems/Network Administrator
Windows Server 08 R2, Windows 98/XP/Vista/7/8/8.1, Microsoft Office (Excel, Access, Word, PowerPoint, Visio, Project, Outlook), Exchange Service Mailstreet.com, Microsoft IIS, Active Directory, ODBC, .NET Configuration, SQL 08, Microsoft Operations Manager (MOM), QuickBooks, SSL/ TLS, WSUS, Office 07 and 10, ASP.NET
Ethernet, Routers, Switches, Firewalls, V-LAN, VPN, Monitoring tools, Server Virtualization (VMware, Virtual Server, Etc.), SAN and NAS Technology, Server Clustering Technology
Responsible for performing standard and custom configurations of computer product in an accurate and timely manner.
Responsible for overseeing and managing all computer related functions within the company.
Responsible for accepting and responding in a timely manner to pages (On-Call Rotation)
Responsible for managing desktops/laptops with mixture of Windows and Mac OS X
Computer Repair Hardware, Software installs, PC Configuration/Setup, PC Maintenance, PC Audit, PC Antivirus, QC of desktops/laptops/servers as well as cards and peripherals.
Website migration Joomla 1.5 with VirtueMart to Joomla 2.5 with VirtueMart 2.6
Locus Traxx, Jupiter, FL (2010-2013)
Sr. Systems/Network Administrator
Windows Server 2000/'03/'08 R2, Windows 98/XP/Vista/7, Microsoft Office (Excel, Access, Word, PowerPoint, Visio, Project, Outlook), Exchange Service Mailstreet.com, Microsoft IIS, Active Directory, ODBC, .NET Configuration, SQL 08, Microsoft Operations Manager (MOM), QuickBooks, SSL/ TLS, WSUS, Office 07 and 10, ASP.NET
RedHat/SUSE Linux, Unix, VMware, Apple OS 9 & OSX, Watchguard, PGP email encryption
Ethernet, Routers, Switches, Firewalls, V-LAN, VPN, Monitoring tools, Server Virtualization (VMware, Virtual Server, Etc.), SAN and NAS Technology, Server Clustering Technology Network Administrator, providing technical assistance and support for 30 employees of various levels of computer literacy.
Windows Server 2000/'03/'08, Windows 98/XP/Vista/7, Microsoft Exchange Server 2003, Microsoft IIS, Domain Controllers, Active Directory, RedHat/SUSE Linux, Unix, VMware, PGP email encryption, Apache Server, Microsoft Access, VERITAS, .NET Configuration, Microsoft SQL 2008, QuickBooks, SSL/ TLS, WSUS
Ethernet, Routers, Switches, Firewalls, V-LAN, VPN, Tape and disk back-up services (Net Backup, Backup Exec, Etc.)
Monitoring tools (HP OpenView Operations, Dell OpenManage, Etc.), Server Virtualization (VMware, Virtual Server, Etc.), SAN and NAS Technology, Server Clustering Technology
XML, HTML, JavaScript, usability, CSS, WYSIWYG layout tools
System features, Workgroups, and Domains, User Management and Security, System Monitoring and the Registry
Computer Repair Hardware and Software installs MS-DOS, Windows Server NT 3.5x/4,2000/'03/'08/12, Windows 3.x/98/XP/Vista/7/8/8.1/10, Microsoft Office (Excel, Access, Word, PowerPoint, Visio, Project, Outlook) Microsoft SharePoint, Microsoft Exchange Server 2003/2007, MSSQL 08R2/12R2, Microsoft IIS 6.0 and 7.0, Domain Controllers, Active Directory, RedHat/SUSE Linux, Novell, IOS, SCO Unix, VMware, Apple OS 9 & OSX, Watchguard, PGP email encryption, Apache Server, e-commerce, LDAP, Management, Microsoft Access, VERITAS, .NET Configuration , Microsoft SQL 2008, Microsoft Operations Manager (MOM), QuickBooks, SSL/ TLS, Ethernet, Routers, Switches, Firewalls, V-LAN, VPN, Tape and disk back-up services (Net Backup, Backup Exec, Etc.), Monitoring tools (HP OpenView Operations, Dell OpenManage, Etc.), Server Virtualization (VMWare, Virtual Server, Etc.), SAN and NAS Technology, Server Clustering Technology, XML, HTML, JavaScript, usability, CSS, WYSIWYG layout tools

Experience

IT Support Technician/AdministratorJan 2006 to Jan 2009
Abrams Airborne MFG, Inc － Tucson, AZ

Drives to be monitored and back up on a routine schedule (Shared and Departmental Drives) Installed and configured new computers and other IT equipment Integra Security Door Software used to monitor and create key mag accessible IT Technician, maintaining both home and small business computers.
Training users to use various technology devices and skills.
National company providing cold chain tracking solution for the pharmaceutical and food industries.
Real time processing of temperature and GPS tracking SAAS Solution.
General source of knowledge about computers and computer related functionality for all employees at TAC (Tucson Aerospace Center), Abrams Airborne MFG, Inc., VLTOR Weapons, and Milkor USA Windows Server 2000/'03/'08, Windows 98/XP/Vista/7, Microsoft SharePoint, Microsoft Exchange Server 2003, Microsoft IIS, Domain Controllers, Active Directory, RedHat/SUSE Linux, Unix, VMware, Apple OS 9 & OSX, Watchguard, PGP email encryption, Apache Server, Microsoft Access, VERITAS, .NET Configuration, Microsoft SQL 2008, Microsoft Operations Manager (MOM), QuickBooks, SSL/ TLS, WSUS Ethernet, Routers, Switches, Firewalls, V-LAN, VPN, Tape and disk back-up services (Net Backup, Backup Exec, Etc.) Monitoring tools (HP OpenView Operations, Dell OpenManage, Etc.), Server Virtualization (VMware, Virtual Server, Etc.), SAN and NAS Technology, Server Clustering Technology XML, HTML, JavaScript, usability, CSS, WYSIWYG layout tools System features, Workgroups, and Domains, User Management and Security, System Monitoring and the Registry Monitored, troubleshot, and repaired Windows 2003/08 and NT servers.
Tasks included restoring RAID arrays and system partitions for servers that crashed, updating Windows Service Packs, and restoring data from tape backup.
Manage Microsoft Exchange, Active Directory and Group Policies Manage and facilitate with all system backups Able to perform research on various options and follow through completion of implementation of final choice Working directly with fellow employees to enable their IT needs On demand and onsite support of IBM/HP/Dell servers, Desktop, Laptops and POS in diversified topologies Follow IT policies, procedures and guidelines Desktop support In-House and Phone Support Network Administrator, providing technical assistance and support for all employees of various levels of computer literacy.
Linux configuration for In-House contract with Motorola.
Data Recovery on Deleted\Lost data Solutions - Tape Back-up/Restore Web Server configurations, Web Design, changes, updates and Back-ups RFID Scanner and Reader Government standards.
Converting SRP system from JobBOSS and Advantage/Epicor UPS Server setup, UPS Government Standards Labels for International Shipping including RFID Configurations Training end users to be familiar with the network structure and computer related tasks.
CNC Setup, CAM to DNC software (MultiDNC), Configuring CNC Machines to receive and send gcode Wireless MultiDNC configurations to CNC Machines (i.e.
HAAS) Wiring CAT-5,5e,6, RJ11 & 45, R232 and Fibre Optic Runs Remote Access On and Off site support Wireless Internet Access Sharing system Brochures, CD Labels, Flyers, Banners Document Control Solidworks Check In - Check Out Software.

IT ManagerJan 2005 to Jan 2006
Simmons Contract Furnishings － Tucson, AZ

Responsible for overseeing and managing all computer related functions within the company.

Tech SupportJan 2005
U.S. Screen Printing Institute － Tempe, AZ

Desktop support In-House and phone support.
General source of knowledge about computers and computer related functionality for all employees at (SCF) Simmons Contract Furnishings.
Supported Epson printers, Photoshop Plug-in for shirts FastFilms & FastRIP is a postscript interpreter used by screen printers for film output, to our new Fast T-Jet that inkjets directly on shirts.
Responsible for support calls with FastFilms, FastRIP, Fast T-Jets and Fast T-Jet 2.
Responsible for supporting Quark, Corel Draw, Photoshop, Illustrator, Freehand or variety graphic apps used for printing film.

Computer TechnicianJan 2004
Avnet － Phoenix, AZ

Responsible for performing standard and custom configurations of computer product in an accurate and timely manner with at least a 90% quality rating at all times.

Desktop Specialist I, II & IIIJan 1996 to Jan 2001
Ingram Micro － Williamsville, NY

Managed.
Designed.
Answered 30 calls a day ranging from password changes to corrupt OS files to hardware failures for 18 months in the Ingram Micro Call Center.
Help desk support service day-to-day customer and provided timely support using Clarify and Lotus Notes.
Hardware maintenance from processors, memory, motherboards, soundcards, video cards, and other peripherals.
Build to Order PC configuration with Intel and AMD based computers.
Experience in the installation, testing and troubleshooting a variety of peripherals.
Experience in the installation and configuration of workstations for World Wide Sales and Customer Service.
Operating Systems install MS-Dos, Windows 3.1, 3.51, Windows NT 4.0, 2000, Windows 9x-98SE and Windows XP.
Perform Microsoft NT administrative tasks with an emphasis on NT operating system features, workgroups, and domains, user management and security, system monitoring and the Registry.
Team player, ability to communicate, train and learn.

Education

Bachelor of Arts Degree, Media Arts and Motion Graphics and Visual Effects Technician2005Collins College － Tempe, AZMedia Arts and Motion Graphics and Visual Effects Technician

Associates of Occupational Studies Degree, Animation2003Collins College － Tempe, AZAnimation

AAS, Computer Information Systems1997Erie Community College － Williamsville, NYComputer Information Systems

Accomplishments

LAN/WAN University, Server University, Franklin Time Management, Keeping Your Boss Informed, Resolving Issues with Others, Problem Solving and Process Improvement, Managing Stress, Partners in Excellence Ingram Micro, Values, Positive Responses to Negative Solutions, FrontPage 98, The Basic Principles for A Collaborative Work Place, Microsoft MCP, Dreamweaver 8 Level 1 & 2, CompTIA A SOFTWARE Maya,3D Studio Max, Coral Draw, Adobe Creative Suites, Combustion, Quark Xpress, Microsoft Office, Pro Tools, Quicken & QuickBooks, AutoCAD 2004 - 12, Solidworks 2005 - 12, PDMWorks Workgroup PDM eDrawings 3DVIA Composer, UPS World Ship CREATIVE SKILLS Traditional Animation,Computer Animation, Computer Modeling, Home Networks, Compositing, Photography,Video Editing, Build Computers,Visual FX,Interactive Design, Film output, 4-color process, pre-press, storyboarding.

Skills

.NET, ASP.NET, Active Directory, administrative, Photoshop, Antivirus, Apache Server, Apple, Back-up, Backup Exec, Backup, tape backup, Banners, Brochures, Call Center, CAT-5, CD, Clarify, Clustering, com, Hardware, CNC, Computer Repair, computer literacy, Corel Draw, encryption, CSS, Customer Service, Client Support, Databases, Database, Dell, Dell servers, desktops, e-commerce, email, Engineer I, Epson, ERP, Ethernet, XML, Fast, features, film, Firewalls, Freehand, Government, GPS, graphic, Help desk support, Phone Support, HP, HP OpenView, HTML, IBM, Illustrator, Intel, Microsoft IIS, Microsoft IIS 6.0, Internet Access, JavaScript, LAN, Laptops, layout, LDAP, Linux, Lotus Notes, Mac OS, managing, MFG, memory, Access, Microsoft Access, Excel, Exchange, Microsoft Exchange Server, Microsoft Exchange, Microsoft Office, Office, MOM, Outlook, PowerPoint, Microsoft SharePoint, Microsoft SQL, Windows 9, Windows, 2000, Windows 3.1, Windows 3.x, Windows 98, 98, NT, NT 3.5, Microsoft NT, Windows NT 4.0, Windows XP, Word, migration, Weapons, motherboards, Motorola, MS-DOS, Network Administrator, NAS, network, Novell, NT servers, ODBC, Operating Systems, OS, OS 9, operating system, PC configuration, PC Maintenance, PC Configuration/Setup, peripherals, Policies, POS, postscript, printers, processors, quality, Quark, QuickBooks, RAID, Real time, RedHat, research, Routers, Sales, SAN, Scanner, SCO Unix, servers, Shipping, Solidworks, MSSQL, SQL, SQL Server, SSL, Switches, Team player, Tech Support, Desktop support, technical assistance, Technician, troubleshooting, Unix, VERITAS, video cards, VPN, Visio, Vision, Vista, Web Server, Web Design, Website, Windows Server, Wiring

Resume Overview

Companies Worked For:

Abrams Airborne MFG, Inc
Simmons Contract Furnishings
U.S. Screen Printing Institute
Avnet
Ingram Micro

School Attended

Collins College
Erie Community College

Job Titles Held:

IT Support Technician/Administrator
IT Manager
Tech Support
Computer Technician
Desktop Specialist I, II & III

Degrees

Bachelor of Arts Degree , Media Arts and Motion Graphics and Visual Effects Technician 2005
Associates of Occupational Studies Degree , Animation 2003
AAS , Computer Information Systems 1997

IT Support Technician/Administrator Resume Example

Resume Score: 90%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes