It Support Technician Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Bachelor of Science: , Expected in May 2014
William Woods University - Fulton, MO
GPA: GPA: 3.4

Management Information Systems GPA: 3.4


Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

IT Support Technician , 11/2014 to Current
Cgi Group Inc. Greenville, NC,
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Vast troubleshooting capabilities with IOS.
  • Train computer users
  • Maintain daily performance of computer systems.
  • Process an average of 15-20 inbound and outbound technical support calls daily
Network Assistant Intern, 2014 to 04/2014
University Information Technology City, STATE,
  • Assisted University network administrator with daily tasks including

wireless, VDI, patchwork

  • Network infrastructure, hardware management, and server room operations.
Technology Assistant Intern , 07/2013 to 04/2014
University Information Technology City, STATE,
  • Maintained 489 page University website
  • Managed and completed daily work orders for University Help Desk
  • Attended weekly administrative technology meetings relating to technology problems/solutions.
  • Managed/deployed hardware and software to student body as well as faculty.

(Project Leader on all Projects)

Website Development~Business Communications~Advanced Web~Entrepreneurship~Database

Management~Project.Management~MIS Capstone~Systems Analysis

  • Designed multiple websites using WordPress and Expressions Web
  • Compiled and developed new accounting and financial tracking system to be used by small or medium firms
  • Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools
  • Created documentation manual for business clients
  • Developed and administered Usability Tests for quality customer assurance.
Summary of Skills
  • Sharepoint
  • Cisco Telephony tools
  • Bomgar
  • Visio
  • Que Monitoring
  • SAP
  • Active Directory
  • Mobileiron
  • HPSM
  • IOS
  • Captain- 4-years of collegiate basketball
  • Active member of S.W.A.T. (Student Website Advancement Team)
  • Active member of the IT Student Academic Advisory Council

Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5

summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters

Honors and Accomplishments
  • Trio Scholarship (1 of 2 awarded of over 500 students)
  • LEAD Scholarship (Leading, Educating, Achieving, Developing)
  • Potential Award (Belief in continued growth, dedication, and potential for future success)
  • JUCO All-American
  • Male Athlete of the Year
  • Academic All-Conference
  • IC3 Internet and Computing Core Certification

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • William Woods University
Job Titles Held:
  • IT Support Technician
  • Network Assistant Intern
  • Technology Assistant Intern
  • Bachelor of Science

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