I love to Exemplify Customer Care. the last 8 yr journey working for Rite Aid/Walgreens as a general warehouse worker to a valued IT Support Specialist Technician has showed me that I love helping people with technical problems in a way that reassures them that they are being well taken care of by a sympathetic person. I have learned very rapidly,I enjoy learning new things everyday in the ever growing IT field. I would rather assist a person one-on-one than over the phone. I want to help people do their jobs and I eagerly pursue solutions to their problems,looking to my co-workers for input or researching on my own. I am engaged, capable, eager, and committed. I communicate very well, I recognize my limitations and address them to try to set example for others. I enjoy best practices when it comes to IT regarding ethics and compliance. I confidently share my knowledge to help clients and coworkers. I would like to obtain a position with a company were I can apply my skills, learn new skills,grow with that company and be a valued, productive member of the workplace and my community.
Knowledge and experience maintaining and building databases such as Web, Access, SQL, Hour Call, Productions Stats. Kiosks, work stations and Equipment Pieces, including printers,terminals,PC's,RF Communication hardware,etc.
Maintain,troubleshooting and support operating production laser printers such as Thermal Imaging, Oce Vario Stream 4000, SATO LP100R, Xerox, Thermal Transfer Printers, Zebra ZT620-300, Honeywell, Lexmark,Canon.
Personal Computer hardware and operating systems, various software; Microsoft Windows OS, MS Office Suite-Word, Excel, PowerPoint, IE,CDP.
Network Infrastructure,Network Topologies, TCP/IP Protocol,DNS, LAN, VLAN etc. Wiring/cabling, rack a server, etc.
Following process, recommending improvements, translating technical terms to non technical users. Solving technical problems and working independently or in a team environment.
Knowledge of programming such as visual basic, HTML, PHP,ASP.
Coordinating service requests via phone,email,walk-up,web ticket Dashboard systems such as DWP,BMC remedy, ITSM, coordinating with the appropriate IT Teams.
Access,create, maintain,admin, and security of user accounts and permissions.
imaging and configuration of PC's and Equipment.
Remote Desktop Protocol
iSeries AS400 / SIMS Support, maintain, and infastructure.ADY1 DIPDLIB, WWMS.
Accounts payable, SAP Ariba, Epro Procurement.
Asset accounting, inventory, and consumables.
Create,demonstrate and improve SOP's.
Bios, GUI, Java Logs, Putty Configuration.
VmWare / Vsphere
Build,maintain, secure controllers, servers,digital servers, etc.
I earned this position because Rite Aid was bought out by Walgreens, during this merger there was literally no work as the warehouse was empty awaiting new items and equipment. During this time The IT Team/ Computer room was still working as they are the ones programming new equipment as it comes in, because of this they needed help I volunteered to assist the computer room. I assisted in documenting, inventorying, and configuring 250 new RF units, WT41N0 units and VC70N0 units. Assisted IT personnel in deploying new EUC while maintaining documentation of the hardware deployed. I covered for an IT technician while the were abruptly out of disability. I became responsible for checking our equipment (RF and Gladiators) to and from using excel to log it. responsible for maintaining and creating user profiles on AS400 system. Checking and processing our daily and weekly backups,servers,digital servers,remote accessing PC and equipment to troubleshoot and/or configure. Responsible for building and maintain databases. Knowledge in Microsoft Windows OPS, MS Office Suite-Word, Excel, PowerPoint. Responsible for Technical Support, Knowledge of printers, terminals,PC's, RF Communication. Responsible for helping non-technical users solve problems and troubleshooting errors. Order processing. Resolve tickets or escalate them. Ordering equipments,office supplies and general. Inventory of IT support equipment. Printing labels for the warehouse pick, Creating customs labels,name tags and security badges, log said badges in a database.
Picked Product on paper and pick to light system and using RF Equipment. Continuously exceeded the 90% accuracy required for the position. Continuously exceeded required Units Per Hour (UPH). Safely operated MHE accident free for 3 yrs.
Receive and unload trucks with product, using hand jacks,fork trucks and pallet riders. Use RF Equipment (scanners) to process product,ordering system for products, inventory, put away, distribute product around to the designated area, stock, check dates, rotate product, customer service, sales, computers/ registers, troubleshooting problems, interpersonal skills, training, knowledge of equipment and programs used in store.
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