IT Support Specialist Technician Resume Example

I earned this position because Rite Aid was bought out by Walgreens, during this merger there was literally no work as the warehouse was empty awaiting new items and equipment. During this time The IT Team/ Computer room was still working as they are the ones programming new equipment as it comes in, because of this they needed help I volunteered to assist the computer room. I assisted in documenting, inventorying, and configuring 250 new RF units, WT41N0 units and VC70N0 units. Assisted IT personnel in deploying new EUC while maintaining documentation of the hardware deployed. I covered for an IT technician while the were abruptly out of disability. I became responsible for checking our equipment (RF and Gladiators) to and from using excel to log it. responsible for maintaining and creating user profiles on AS400 system. Checking and processing our daily and weekly backups,servers,digital servers,remote accessing PC and equipment to troubleshoot and/or configure. Responsible for building and maintain databases. Knowledge in Microsoft Windows OPS, MS Office Suite-Word, Excel, PowerPoint. Responsible for Technical Support, Knowledge of printers, terminals,PC's, RF Communication. Responsible for helping non-technical users solve problems and troubleshooting errors. Order processing. Resolve tickets or escalate them. Ordering equipments,office supplies and general. Inventory of IT support equipment. Printing labels for the warehouse pick, Creating customs labels,name tags and security badges, log said badges in a database.

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
• Monitored systems in operation and input commands to troubleshoot areas.
• Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.(Sox Compliance)
• Configured security protocols and user accounts.
• Worked with IT suppliers to select optimal technology infrastructure for specified needs.
• Trained users on technical resources, including desktops, laptops and mobile devices.

Picked Product on paper and pick to light system and using RF Equipment. Continuously exceeded the 90% accuracy required for the position. Continuously exceeded required Units Per Hour (UPH). Safely operated MHE accident free for 3 yrs.

• Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
• Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
• Maintained machines within work area, complying with company and OSHA safety rules and regulations.
• Picked product on paper pick ,pick to light systems, and using RF equipment,
• Continuously exceeded required Units Per Hour (UPH). safely operated MHE accident free for 3 yrs.

Receive and unload trucks with product, using hand jacks,fork trucks and pallet riders. Use RF Equipment (scanners) to process product,ordering system for products, inventory, put away, distribute product around to the designated area, stock, check dates, rotate product, customer service, sales, computers/ registers, troubleshooting problems, interpersonal skills, training, knowledge of equipment and programs used in store.

• Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
• Readied items for sales floor stocking by affixing tags and preparing pallets.
• Supported promotional plans by updating signage with price changes.
• Assisted customers by finding items quickly, boosting store satisfaction rate.