Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I love to Exemplify Customer Care. the last 8 yr journey working for Rite Aid/Walgreens as a general warehouse worker to a valued IT Support Specialist Technician has showed me that I love helping people with technical problems in a way that reassures them that they are being well taken care of by a sympathetic person. I have learned very rapidly,I enjoy learning new things everyday in the ever growing IT field. I would rather assist a person one-on-one than over the phone. I want to help people do their jobs and I eagerly pursue solutions to their problems,looking to my co-workers for input or researching on my own. I am engaged, capable, eager, and committed. I communicate very well, I recognize my limitations and address them to try to set example for others. I enjoy best practices when it comes to IT regarding ethics and compliance. I confidently share my knowledge to help clients and coworkers. I would like to obtain a position with a company were I can apply my skills, learn new skills,grow with that company and be a valued, productive member of the workplace and my community.

  • Software Debugging
  • System Provisioning
  • Desktop Component Repair
  • Performance Optimization
  • Software diagnosis
  • Technical issues analysis
  • Desktop support
  • Updates and Upgrades
  • Troubleshooting and Diagnostics
  • Remote IT Implementation
  • User credential management
  • Technical Support
  • Technical documents comprehension
  • Staff education and training
  • PC component diagnostics
  • Application support
  • Customer service expert
  • Account management
Work History
02/2018 to 03/2021 IT Support Specialist Technician Us Bank | Coralville, IA,

Knowledge and experience maintaining and building databases such as Web, Access, SQL, Hour Call, Productions Stats. Kiosks, work stations and Equipment Pieces, including printers,terminals,PC's,RF Communication hardware,etc.

Maintain,troubleshooting and support operating production laser printers such as Thermal Imaging, Oce Vario Stream 4000, SATO LP100R, Xerox, Thermal Transfer Printers, Zebra ZT620-300, Honeywell, Lexmark,Canon.

Personal Computer hardware and operating systems, various software; Microsoft Windows OS, MS Office Suite-Word, Excel, PowerPoint, IE,CDP.

Network Infrastructure,Network Topologies, TCP/IP Protocol,DNS, LAN, VLAN etc. Wiring/cabling, rack a server, etc.

Following process, recommending improvements, translating technical terms to non technical users. Solving technical problems and working independently or in a team environment.

Knowledge of programming such as visual basic, HTML, PHP,ASP.

Coordinating service requests via phone,email,walk-up,web ticket Dashboard systems such as DWP,BMC remedy, ITSM, coordinating with the appropriate IT Teams.

Access,create, maintain,admin, and security of user accounts and permissions.

imaging and configuration of PC's and Equipment.


AD Manager


Remote Desktop Protocol


VOIP Phones

User Maintenance

iSeries AS400 / SIMS Support, maintain, and infastructure.ADY1 DIPDLIB, WWMS.

Accounts payable, SAP Ariba, Epro Procurement.

Asset accounting, inventory, and consumables.

Create,demonstrate and improve SOP's.

Bios, GUI, Java Logs, Putty Configuration.

VmWare / Vsphere

Build,maintain, secure controllers, servers,digital servers, etc.

02/2017 to 02/2018 IT Support Specialist Technician Trainee Town & Country Market | Hammond, IN,

I earned this position because Rite Aid was bought out by Walgreens, during this merger there was literally no work as the warehouse was empty awaiting new items and equipment. During this time The IT Team/ Computer room was still working as they are the ones programming new equipment as it comes in, because of this they needed help I volunteered to assist the computer room. I assisted in documenting, inventorying, and configuring 250 new RF units, WT41N0 units and VC70N0 units. Assisted IT personnel in deploying new EUC while maintaining documentation of the hardware deployed. I covered for an IT technician while the were abruptly out of disability. I became responsible for checking our equipment (RF and Gladiators) to and from using excel to log it. responsible for maintaining and creating user profiles on AS400 system. Checking and processing our daily and weekly backups,servers,digital servers,remote accessing PC and equipment to troubleshoot and/or configure. Responsible for building and maintain databases. Knowledge in Microsoft Windows OPS, MS Office Suite-Word, Excel, PowerPoint. Responsible for Technical Support, Knowledge of printers, terminals,PC's, RF Communication. Responsible for helping non-technical users solve problems and troubleshooting errors. Order processing. Resolve tickets or escalate them. Ordering equipments,office supplies and general. Inventory of IT support equipment. Printing labels for the warehouse pick, Creating customs labels,name tags and security badges, log said badges in a database.

  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.(Sox Compliance)
  • Configured security protocols and user accounts.
  • Worked with IT suppliers to select optimal technology infrastructure for specified needs.
  • Trained users on technical resources, including desktops, laptops and mobile devices.
02/2014 to 02/2017 Machine Operator Rite Aid Distribution Center | City, STATE,

Picked Product on paper and pick to light system and using RF Equipment. Continuously exceeded the 90% accuracy required for the position. Continuously exceeded required Units Per Hour (UPH). Safely operated MHE accident free for 3 yrs.

  • Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Picked product on paper pick ,pick to light systems, and using RF equipment,
  • Continuously exceeded required Units Per Hour (UPH). safely operated MHE accident free for 3 yrs.
02/2013 to 02/2014 Night Crew Stocker Walmart | City, STATE,

Receive and unload trucks with product, using hand jacks,fork trucks and pallet riders. Use RF Equipment (scanners) to process product,ordering system for products, inventory, put away, distribute product around to the designated area, stock, check dates, rotate product, customer service, sales, computers/ registers, troubleshooting problems, interpersonal skills, training, knowledge of equipment and programs used in store.

  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Supported promotional plans by updating signage with price changes.
  • Assisted customers by finding items quickly, boosting store satisfaction rate.
Expected in 01/2022 Professional Certificate | CompTIA A+ Coursera, Online, GPA:
Expected in 10/2021 Professional Certificate | Technical Support Fundamentals Coursera, Online, GPA:
Expected in 06/2007 High School Diploma | Killingly High School, Danielson,CT 06239, GPA:

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School Attended

  • Coursera
  • Coursera
  • Killingly High School

Job Titles Held:

  • IT Support Specialist Technician
  • IT Support Specialist Technician Trainee
  • Machine Operator
  • Night Crew Stocker


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  • High School Diploma

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