Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dedicated IT Support Technician experienced in network and user support, troubleshooting and hardware/software analysis. Extensive background in server, application and network administration as well as hardware repair and property custodian.
- Customer service expert
- Analytical and critical thinker
- Skilled at mediation
- Skilled multi-tasker
- Fast learner
- Proficient in Norton Antivirus software
- Windows and Linux
| - Network maintenance
- Network upgrades
- System upgrades
- System backups
- Networked applications
- IT security best practices
- System administration
|
Expected in Current Bachelor of Science: Business
University of Phoenix - Lancaster, CA
GPA:
Computer Networking Core Certificate - Antelope Valley College
Computer Networking Multi-Platform Certificate - Antelope Valley College
A+ CompTIA
06/2009 to Current IT Support Specialist Break/Fix Technician The Boeing Company – City, STATE,
- Installed software, modified and repaired hardware and resolved technical issues.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools.
05/2004 to 05/2008 Communication - Computer Systems Operations United States Air Force – City, STATE,
- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
- Managed firewall, network monitoring and server monitoring both on- and off-site.
- Designed and implemented new server standards for core business services.
- Established compatibility with third party software products by developing program for modification and integration.
- Developed and implemented complex Internet and Intranet applications on multiple platforms.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
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