Dedicated IT Support Technician experienced in network and user support, troubleshooting and hardware/software analysis. Extensive background in server, application and network administration as well as hardware repair and property custodian.
Customer service expert
Analytical and critical thinker
Skilled at mediation
Proficient in Norton Antivirus software
Windows and Linux
IT security best practices
Bachelor of Science: Business, Current University of Phoenix - Lancaster, CA
Computer Networking Core Certificate - Antelope Valley College
Computer Networking Multi-Platform Certificate - Antelope Valley College
Top Secret/SSBI: Active
IT Support Specialist Break/Fix Technician, 07/2009 to Current The Boeing Company – Palmdale, CA
Installed software, modified and repaired hardware and resolved technical issues.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Communication - Computer Systems Operations, 06/2004 to 06/2008 United States Air Force – Biloxi, MS
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Designed and implemented new server standards for core business services.
Established compatibility with third party software products by developing program for modification and integration.
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.