Dedicated IT Support Technician experienced in network and user support, troubleshooting and hardware/software analysis. Extensive background in server, application and network administration as well as hardware repair and property custodian.
Skills
Customer service expert
Analytical and critical thinker
Skilled at mediation
Skilled multi-tasker
Fast learner
Proficient in Norton Antivirus software
Windows and Linux
Network maintenance
Network upgrades
System upgrades
System backups
Networked applications
IT security best practices
System administration
Education
Expected in Current
Bachelor of Science: Business University of Phoenix - Lancaster, CA GPA:
Certifications
Computer Networking Core Certificate - Antelope Valley College
Computer Networking Multi-Platform Certificate - Antelope Valley College
A+ CompTIA
Work History
06/2009 to Current
IT Support Specialist Break/Fix TechnicianThe Boeing Company – City, STATE,
Installed software, modified and repaired hardware and resolved technical issues.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
05/2004 to 05/2008
Communication - Computer Systems OperationsUnited States Air Force – City, STATE,
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Designed and implemented new server standards for core business services.
Established compatibility with third party software products by developing program for modification and integration.
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
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