Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Dedicated IT Support Technician experienced in network and user support, troubleshooting and hardware/software analysis. Extensive background in server, application and network administration as well as hardware repair and property custodian.
  • Customer service expert
  • Analytical and critical thinker
  • Skilled at mediation
  • Skilled multi-tasker
  • Fast learner
  • Proficient in Norton Antivirus software
  • Windows and Linux
  • Network maintenance
  • Network upgrades
  • System upgrades
  • System backups
  • Networked applications
  • IT security best practices
  • System administration
Expected in Current
Bachelor of Science: Business
University of Phoenix - Lancaster, CA

Computer Networking Core Certificate - Antelope Valley College

Computer Networking Multi-Platform Certificate - Antelope Valley College

A+ CompTIA
Work History
06/2009 to Current
IT Support Specialist Break/Fix Technician The Boeing Company City, STATE,
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.

05/2004 to 05/2008
Communication - Computer Systems Operations United States Air Force City, STATE,
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Designed and implemented new server standards for core business services.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

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  • Bachelor of Science

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