Technical Support Engineer adept at quickly resolving complex issues on both PC and Mac platforms in National Institute of Health. 4 years experience managing IT setup and service requests. Seeking security position with an industry-leading IT company.
Technical Proficiency Software: Windows XP/7/8, Apple OS, Microsoft Office Outlook, Lync 2013, McAfee, Remedy-force, Bomgar, Cisco AnyConnect, Citrix, Sunflower Hardware: Windows machine, Macintosh machine, Iphone, Blackberry, Tandberg system, Polycom desk phones, Plantronic headset and Polycom (CX5000) video conferencing device.
Exceeded monthly goals by successfully handling more than [number] calls per week.
Reduced technical escalations to management by [number]% to only [number] per day.
Security, Information Security, Maintenance, Training, Access, Lan, Remote Access, Apqp, Basis, Clients, Mobile Devices, Ms Office, Printers, Securities, Wap, Wireless, Wiring, Windows 7, Active Directory, Blackberry, Cisco, Citrix, Data Backup, Iphone, It Support, Polycom, Remediation, Remedy, Support Desk, Video Conference, Vpn, Workstations, Microsoft Office, Outlook, Video Conferencing, Windows Xp, Windows 7 Enterprise, Comptia, Aspect, Disability, Its, Leadership Development, Forensic
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