it support associate resume example with 6+ years of experience
Experienced and well rounded IT Security Specialist with a demonstrated history of working in the information technology and security industry, including DoD. Active TS/SCI cleared individual with a CompTIA Security+ Certification. Very skilled in security concepts, procedures, implementation, threat/vulnerability management, risk management, and compliance. Smart professional with a Bachelor's degree in Computer Networks & Cyber Security from University of Maryland Global Campus- UMGC (Formerly UMUC). Other skills include Microsoft Office 365 Administration, Virtual Desktop Infrastructure (VDI), and Microsoft Azure.
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- Researched, identified, and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
- Installed, configured, and setup PCs in all stores for optimal operation and reporting.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Patched, supported, and managed multiple virtual desktops (VDI) using vSphere
- Oversaw the Onboarding and Offboarding of users. Documented processes and procedures for Onboarding and Offboarding
- Researched, tested, installed, and deployed software on virtual desktops (VDI)
- Created/Configured, managed, and deployed all thinkiosk within the building
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Evaluated employees and shipments to assess security and compliance.
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Detected and reported unauthorized personnel and activities.
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Managed team of security specialist
- Evaluated employees, baggage, and shipments with the use of metal detectors to assess security and compliance.
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Detected and reported unauthorized personnel and activities
- Monitored access control systems and key code records for suspicious activities.
- Managed building access control systems, including lock and unlock protocols with key control.
- GPA - 3.5
- UMGC: School of Cybersecurity and Information Technology Dean's List - Sep 2020
- UMGC: School of Cybersecurity and Information Technology Dean's List - June 2020
- UMUC: The Undergraduate School Dean's List - Fall 2018
- UMUC: The Undergraduate School Dean's List - Spring 2018
- UMUC: The Undergraduate School Dean's List - Fall 2017
- The National Society of Leadership and Success (NSLS) - Member
- Alpha Sigma Lambda Chapter Honor Society (ALS) - Member
- National Society of Collegiate Scholars (NSCS) - Member
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Resume Overview
School Attended
- University of Maryland Global Campus (UMGC)
- CompTIA Security+ Certification
Job Titles Held:
- IT Support Associate*
- Lead Security Specialist
- Special Access Control Specialist
Degrees
- Bachelor of Science
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