Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong attention to detail. Looking to land a entry level requirement engineering or systems analyst or internship position with an extraordinary organization.
Determines operational feasibility by evaluating analysis, problem definition,requirements, solution development, and
Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, script comments and clear script.
Analyze and determined customer support issues and coordinated internal resources and vendor to provide resolution.
Provide end-user support on all desktop deployed technologies,
including remote support for branch offices through the use of various
remote console access technologies.
-Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware to ensure users are able to meet their business needs in a timely and cost efficient manner.
-Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning.
-Escalates unresolved problems to the appropriate personnel to ensure the overall quality of information service delivery is being maintained at all times.
-Follows up to ensure that the service was performed successfully.
Ensures knowledge management systems and documentation are kept up to date.
-Maintains accurate information/data regarding end user issues within the tracking system and updates asset information/data when equipment is moved, added or changed.
-Adheres to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
-Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; Installs, configures and upgrades operating systems and software,using standard business and administrative packages;
-Utilizes software tools to automate the installation
of OS images and application software.
-Troubleshoots problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections
-Assists in instructing staff in the use of standard business and administrative software, including word
processing, spreadsheets and database management; provides instruction or written documentation where required
-Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management Consoles; Maintains inventory of all equipment, and software . Provide assistance for smart phones and other messaging devices as iPhones, Android, etc.
-Maintained quality and efficiency as defined by common reporting metrics and Key Work independently and efficiently to complete assigned tasks within assigned time frames.
-Extracted and verify technical data from project documents Transfer data to applicable software, for project.
-Data-mining, Renaming) Reach, maintain and accurately report performance metrics daily Work closely with Project Leads/Analysts to ensure client satisfaction.
-Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer- related technologies.
-Reviewed technical documentation and procedures.
-Installed software, modified and repaired hardware and resolved technical issues.
-Demonstrated professionalism and courtesy with users at all times.
Graduate Certificate Information Systems Management
September 2018 to Present
IEEE Computer Society Course:
Software Requirements Course ( In progress)
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