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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Websites, Portfolios, Profiles
  • https://www.linkedin.com/pub/Jessica-Claire/48/848/148
Professional Summary
  • Innovative and solutions focused IT professional with a broad range of experience in desktop, server side, and network engineering, equally at home, in Windows, VMware, and Mac environments.  Excels in providing one-on-one customer service and technical troubleshooting in both onsite and remote situations.
Accomplishments
  • Designed and implemented video streaming services for departmental website
  • Designed and implemented intranet WSS3.0 SharePoint system
  • Migrated and upgraded and deployed WSS 3.0 multi-database to new SharePoint 2013 SP1 intranet, fixed migration issues
  • Migrated and upgraded and WSS 3.0 multi-site farm to new SharePoint 2013 SP1 farm, fixed migration issues
  • Migrated client desktop OS to Windows 7 or 8.1 using windows easy transfer
  • Administered SharePoint Farm for both WSS and 2013
  • Managed database backup jobs
  • Installed all server operating systems from 2003 onward through server 2012 R2 Datacenter
  • Installed all windows client desktop operating systems from dos through windows 8.1
  • Assisted in VMware P2V migration as well as migration of SharePoint system to virtual infrastructure
  • Installed and configured Microsoft System Center Configuration Manager (SCCM) 2012 and Windows Update Services (WSUS) 2012 on newly deployed Windows Server 2012 Datacenter; synchronize with MS update services
  • Migrated an unmanaged WSUS 3.0 database to a SQL Server 2012 managed database, repaired/upgraded links between WSUS and SCCM
  • Deployed EV100 charging station suite and cards
  • Established guest wireless network: guest network management, firewall, and access points
  • Configured WSUS system, assisted with Secunia/WSUS integration
  • Installed and configured first Synology SAN/NAS disk array, created and configured iSCSI targets and a new network backup system + syslog server
  • Managed All Infrastructure SAN's
  • Implemented new network for newly constructed laboratory
  • Assisted in deployment of a new laboratory responsible for much of the networking infrastructure design and setup
Certifications
  • A+ Certified
  • Network+ Certified
  • Microsoft Certified Professional
  • Microsoft Certified Desktop Technician
  • IC-3 Certified (Internet & Core Computing Certification)
  • NRF Customer Service Certified (National Retail Federation)
Skills
Windows (versions 3.1 through 8), Windows Server 2003 - 2012, Apple/OS XS, Active Directory, VMware, WordPress, WSUS, SCCM, Drupal, skilled system builder, knowledgeable in Linux Systems, TCP/IP, MS Office 2003 -2013, HP hardware, DOS, Powershell, IIS, SQL and MySQL, Hyper-V, SharePoint, infrastructure design and implementation, multimedia, knowledgeable in Mac systems, RDP
Work History
02/2008 to 01/2015
IT Staff Championx Corp. Boulder, CO,
  • One of two IT Staff members at Center for Automotive Research, delivering on-site IT and AV technical support for over 230 users/computers on a daily basis for a 30-server VMware-based network, provide help desk support for local users    
  • Install software and operating systems, modify and repair hardware, resolve technical issues    
  • Provide base and administrative level IT support to non-technical personnel within the business
  • Manage backup service, resolve server issues  
  • Install/upgrade, configure, troubleshoot, load balance, and manage VMware and Network DHCP    
  • Manage Active Directory
  • Administer and configure HP switches
  • Assist in administration of SQL and MySQL databases
  • Manage EV100 charging stations
2006 to 2010
Volunteer IT Support Westerville Church Of The Nazarene City, STATE,
  • Assist in IT room cleanup
  • Help with any IT related issues
  • Donate and setup PC for kids lab
  • Help with AV issues
03/2007 to 03/2007
Converter Tech OVCS City, STATE,
  • Refurbished Cable-TV boxes
  • Changed face plates
11/2006 to 03/2007
Data Wipe/Testing Tech Intechra City, STATE,
  • Assessed and wiped computer systems
  • Sent down line for processing
04/2006 to 10/2006
Testing Tech Micro Electronics Testing Tech City, STATE,
    • Tested/QC'd products sent back to Microcenter.
    • Passed good products, Return to Vendor'd bad ones.
    Education
    Expected in 2004
    Associate of Applied Science: Micro-Computing Technologies - PC Technician
    Columbus State Community College - Columbus, OH
    GPA:
    • Minor in Multimedia
    • Studies in Cisco/CCENT
    • Continued studies in database administration

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    School Attended

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