It Software Deployment Coordinator And Defect Manager resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Talented and energetic defect manager and software release deployment coordinator who provides the experience and critical thinking necessary to successfully facilitate client relations. Effective communicator with strong technical documentation skills. Work well alone and as part of a team.

  • Creative design
  • Technical writing
  • Instructional design
  • Document management
  • Microsoft Office
  • Desktop Publishing Software: Adobe Distiller, Adobe FrameMaker, Adobe InDesign, QuarkXpress
  • Change management
  • Operations analysis
  • Conflict resolution
  • Negotiation skills
  • Complex problem resolution
  • Consistently meet goals
  • Cross-functional team management
  • Strong verbal communication
  • Conflict resolution
  • Quick learner
  • Extremely organized
  • Team leadership

  • Strong project management skills
  • Strong collaborative skills
  • Excellent communication skills
  • Solid knowledge of HTML, Java Script, DHTML
  • Quality communication
  • Presentations
  • Team building/leadership
  • Strong problem solving/troubleshooting skills
  • Reports generation and analysis
  • Process implementation
  • Excellent problem-solving abilities
  • Strong analytical skills
  • Hands-on and proactive
  • Comfortable with change
  • Fostering teamwork
  • Knowledge of IT technologies, protocols and tools
  • Testing/verification skills
  • Excellent problem solving skills
  • Customer needs assessment
  • Content management system

IT Training

  • Successfully trained employees to use new systems.

Problem Resolution

  • Served as advocate for end-users, performing tests and problem analysis for IT infrastructure work.

Quality Control

  • Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.

Print Design

  • Designed all graphics and writing content layout.

Process Improvement

  • Collaborated with IT application teams to ensure smooth work flow and efficient organization operations.
  • Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations.
  • Facilitated effective working relationships between client, partners and project teams throughout project life cycles.

Client Interface

  • Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.

Strategic Planning

  • Designed IT support strategy that clearly defined work flow between external clients, application teams, and infrastructure team.

Project Management

  • Coordinated with third-party development team on engineering and professional service activities and tasks.

Computer Proficiency

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Project Management

  • Worked directly with IT applications to determine software deployment activities for production deployment.


  • Wrote and edited documents to keep staff informed on policies and procedures.

Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational training needs.


  • Documented and resolved software defects.

Work Experience
03/2008 to Current IT Software Deployment Coordinator and Defect Manager AT&T | City, STATE,

Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.Ensured network, system and data availability and integrity through preventative maintenance and upgrades.Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.Consistently met deadlines and requirements for all production work orders.Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Developed and managed project plans while providing status updates to management.Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements.Prepared and presented technical proposals for clients.Provided base level IT support to non-technical personnel within the business.

Provided base level IT support to company personnel.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Resolved customer issues in a clear, courteous and straightforward manner.

Resolved problems with malfunctioning products.

Support customers with online billing and account issues.

Followed up with clients to ensure optimal customer satisfaction.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Conducted research to address customer concerns.

Referred difficult issues to upper management while maintaining positive rapport with customer.

Informed customers about issue resolution progress.

Provided thorough support and problem resolution for customers.

Spearheaded cross-functional initiative to achieve [objective].

09/2006 to 03/2008 IT Integration Test Plan Manager AT&T | City, STATE,

Created and executed system and integration test scripts.

Analyzed manufacturing data against functional design and expected quality results.

Recorded defects and coordinated issue resolution with development team and functional leads.

Led cross-functional team evaluations of production metrics and test results.

Documented, filed and maintained proper inspection records and quality assurance documents.

Identified and helped resolve non-conforming product issues.

05/2002 to 09/2006 IT Technical Instructional Writer AT&T | City, STATE,

Developed training manual for new staff to ease transition for new employees.Developed curriculum for [course].Edited manual on [subject area].Evaluated and documented data in [research area].

Education and Training
Expected in 1991 Bachelor of Arts | English Miami University, Oxford, OH GPA:

Emphasis in Scientific and Technical Communication

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Resume Overview

School Attended

  • Miami University

Job Titles Held:

  • IT Software Deployment Coordinator and Defect Manager
  • IT Integration Test Plan Manager
  • IT Technical Instructional Writer


  • Bachelor of Arts

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