Talented and energetic defect manager and software release deployment coordinator who provides the experience and critical thinking necessary to successfully facilitate client relations. Effective communicator with strong technical documentation skills. Work well alone and as part of a team.
Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.Ensured network, system and data availability and integrity through preventative maintenance and upgrades.Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.Consistently met deadlines and requirements for all production work orders.Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Developed and managed project plans while providing status updates to management.Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements.Prepared and presented technical proposals for clients.Provided base level IT support to non-technical personnel within the business.
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Resolved customer issues in a clear, courteous and straightforward manner.
Resolved problems with malfunctioning products.
Support customers with online billing and account issues.
Followed up with clients to ensure optimal customer satisfaction.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Conducted research to address customer concerns.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
Spearheaded cross-functional initiative to achieve [objective].
Created and executed system and integration test scripts.
Analyzed manufacturing data against functional design and expected quality results.
Recorded defects and coordinated issue resolution with development team and functional leads.
Led cross-functional team evaluations of production metrics and test results.
Documented, filed and maintained proper inspection records and quality assurance documents.
Identified and helped resolve non-conforming product issues.
Developed training manual for new staff to ease transition for new employees.Developed curriculum for [course].Edited manual on [subject area].Evaluated and documented data in [research area].
Emphasis in Scientific and Technical Communication
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