(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Overview
Accustomed to working in high stress environments while paying close attention to details and focusing on the task at hand. Flexible and determined to succeed. Strong leader who demonstrates the project management skills required to effectively meet organizational goals on time and on budget. Dependable and punctual display sensitivity in working with a culturally diverse student population. Excellent listening and communication skills.
Core Qualifications
  • Superior communication skills
  • Quality management care team member
  • Case management
  • Crisis intervention and resolution
  • Medical records and documentation
  • Behavioral/cognitive skills development
  • Excellent research skills
  • Planning/coordinating

California State University-Chico Chico, CA Expected in 2016 Bachelor of Arts : Social Science: Interdisciplinary - GPA :

Coursework in Psychology, Sociology, and International Relations

Coursework in Fundamentals of Communication, Project Management, and Professional Training 

, Expected in 2016 : - GPA :
  • Demonstrated strong communication skills through annual Town Hall Meeting


  • Effectively managed caseloads of more than 15 clients at any given time.
  • Wrote and edited documents to keep staff informed on policies and procedures.
Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual.
Charter Fitness - IT Representative
Midlothian, IL, 07/2018 - Current
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Promptly respond to inquiries from members, staff, and clients via phone, email, and chat.
  • Maintain up to date knowledge of clients needs and policies.
  • Consistently improve customer satisfaction and retention through expert resolution of conflicts, issues, and concerns.
Integrity Residential Services - Member Care Representative
Fond Du Lac, WI, 2017 - 03/2017
  •  Supervisor: Jason
  • Contact: (702) 765-0867
  • Salary: 13/hr
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues

Rockcastle Health & Rehabilitation Center - House Manager
Brodhead, KY, 09/2016 - 2017
  •  Supervisor: Christina Camacho
  • Contact: (530) 893-1614
  • Salary: Full Time 14/hr
  • Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Developed and maintained good relationships with agency and criminal justice staff
H&R Block, Inc. - Personal Care Attendant
Bellerose, NY, 05/2016 - 07/2016
  •  Supervisor: Diana
  • Contact:(530) 899-0814
  • Salary: Fulltime 10.50/hr
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Facilitated games and other activities to engage clients.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Documented all patient information including service plans, treatment reports and progress notes.  
Weld Re-4 School District - Customer Service
Windsor, CO, 03/2014 - 2015
  •  Supervisor: Gerry
  • Contact: (530) 343-8707
  • Salary: Part time 10.50/hr
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Ensured minimal product shrink and coordinated secondary usage of product
Otg - Counselor
Arlington, VA, 06/2013 - 07/2013
  •  Supervisor: Quinn
  • Contact:
  • Salary:Seasonal 250/weekly
  • Interviewed and assessed an average of 8-20 incoming residents per week.
  • Responsible for working with the unit leader to coordinate unit program and participation in all camp activities.
  • Responsible for the supervision and care of a designated number of campers, facilitating the delivery of programs within a unit, or for a patrol, and ensuring the safety and well-being of the campers by facilitating girl program.
  • Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
Sweetwater Farms - Volunteer-Trainer
City, STATE, 2011 - 03/2011
  • Contact: (619) 252-5544
  • Salary: Volunteer weekly
  • Trimmed and styled animal coats according to owner instructions and breed standards.
  • Organized activities that developed children’s physical, emotional and social growth.
  • Physically and verbally interacted with children throughout the day.
  • Clearly communicated to children in developmentally appropriate way.
San Diego High School - Circle of Friends- Special Education Volunteer
City, STATE, 09/2009 - 04/2011
  • Supervisor: Tyler Guzman
  • Contact: (619) 525-7464
  • Salary: Volunteer weekly
  • Promoted language development skills through reading and storytelling.
  • Encouraged students to be understanding of others.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Supported children's emotional and social development with one-on-one attention.
San Diego High School - Manager
City, STATE, 07/2009 - 05/2011
  • Supervisor: Lonnie Jones
  • Contact:(619)804-4334
  • Salary: Volunteer weekly
  • Maintained up-to-date knowledge of policies regarding payments, returns and exchanges.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Traveled with the manager to take notes and dictation at meetings.
  • Screened telephone calls and inquiries and directed them as appropriate.
  • Strong communicator,
  • Organizational development
  • Presentation skills
  • Strong researcher

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Resume Overview

School Attended

  • California State University-Chico

Job Titles Held:

  • IT Representative
  • Member Care Representative
  • House Manager
  • Personal Care Attendant
  • Customer Service
  • Counselor
  • Volunteer-Trainer
  • Circle of Friends- Special Education Volunteer
  • Manager


  • Bachelor of Arts

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