IT POS Support Resume Example
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IT POS SUPPORT
Summary
Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Highlights
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Experience
July 2015
to
March 2016
Forever 21City , STATEIT POS Support
Provided Desktop and POS system support.
Assisted in installing store peripherals.
Remotely troubleshoot and resolve Hardware and Software
Failures with 100% success rate.
Provided Level 1 & 2 support including Network troubleshooting (Cisco Phone System, Cisco Router).
Active Directory Experience.
Average Tickets closed per day (30 tickets).
June 2014
to
July 2015
POSBANK IncCity , STATEJr. Technician
Provided base level IT support to company personnel.
Troubleshoot and repair hardware POS and peripherals (i.e receipt printers, barcode scanners, VGA displays)
Provided Hands-on and Remote support to clients and distributors.
Basic ERP experience.
Onsite installation of POS & peripherals from scratch.
April 2012
to
July 2014
Trinity Vocational CenterCity , STATEIT Support / Team Leader
Troubleshooted and Maintained 30 Computers alone.
Handling and Updating of Company Website.
Hardware and Software support for corporate employees and students.
Office Printers, Scanners, Copy machine troubleshooting.
Basic Database maintenance using mySQL and Access.
Installation and Repair of network cables and systems.
Basic Active Directory (Add/Delete/Edit Permission and Users).
MS Office proficiency.
Education
2010
Bulacan State UniversityCity, State, PhilippinesBachelor of Science: Information TechnologyGraduated
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Resume Overview
School Attended
- Bulacan State University
Job Titles Held:
- IT POS Support
- Jr. Technician
- IT Support / Team Leader
Degrees
- Bachelor of Science : Information Technology
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