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IT POS Support Resume Example

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IT POS SUPPORT
Summary
Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Highlights
  • Troubleshooting proficiency
  • Vast technical knowledge
  • MS Office proficiency
  • Patient and diligent
  • Exceptional telephone etiquette
  • Networking Background
  • POS/Desktop Support
  • Basic Programming Skills
​​
Experience
July 2015
to
March 2016
Forever 21 Los Angeles, CA IT POS Support
Provided Desktop and POS system support.
Assisted in installing store peripherals.
Remotely troubleshoot and resolve Hardware and Software Failures with 100% success rate.
Provided Level 1 & 2 support including Network troubleshooting (Cisco Phone System, Cisco Router).
Active Directory Experience.
Average Tickets closed per day (30 tickets).
June 2014
to
July 2015
POSBANK Inc Carson, CA Jr. Technician
Provided base level IT support to company personnel.
Troubleshoot and repair hardware POS and peripherals (i.e receipt printers, barcode scanners, VGA displays)
Provided Hands-on and Remote support to clients and distributors.
Basic ERP experience.
Onsite installation of POS & peripherals from scratch.

​
April 2012
to
July 2014
Trinity Vocational Center Gardena, CA IT Support / Team Leader
Troubleshooted and Maintained 30 Computers alone.
Handling and Updating of Company Website.
Hardware and Software support for corporate employees and students.
Office Printers, Scanners, Copy machine troubleshooting.
Basic Database maintenance using mySQL and Access. 
Installation and Repair of network cables and systems.
Basic Active Directory (Add/Delete/Edit Permission and Users).
MS Office proficiency. 
​
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Education
2010
Bulacan State University Malolos, Bulacan, Philippines Bachelor of Science: Information Technology Graduated
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Resume Overview

Companies Worked For:

  • Forever 21
  • POSBANK Inc
  • Trinity Vocational Center

School Attended

  • Bulacan State University

Job Titles Held:

  • IT POS Support
  • Jr. Technician
  • IT Support / Team Leader

Degrees

  • Bachelor of Science : Information Technology

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