Experienced IT Administrator with a keen eye for innovative solutions and 15 years of experience in troubleshooting, managing and ensuring that networks and systems run at optimum capacity.
Highlights
Windows, Apple, Linux and Cisco IOS
Network upgrades; CISCO router management
Technical specifications creation
Website creation and maintenance
Excellent problem-solving abilities
Outstanding communication skills
Exceptional diagnostic skills
Graphic design
Accomplishments
I functioned as a member of the problem resolution and enterprise service desk teams handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and ticket tracking software (Level 1, Level 2 and Level 3 support), representing over 50,000 computers and devices (desktops, laptops, printers) and a diverse group of end users, chiefly executive personnel.
I drafted a proposal for a new training department to save the company $3.4 million.
I maintained a total shrink (cycle counts, misc. adjustments, and year end inventory) of less than 1.10% of merchandise revenue by ensuring company's policies were strictly adhered to, information was accurate, and reports were properly worked.
Experience
IT & Media Administrator, 01/2006 to Current Avid Technology Professionals – Boston, MA,
Boosted website traffic by creating an integrated social media strategy, including a successful SEO and link-building campaign to increase the website's credibility and drive traffic Created effective messaging using language, graphics and marketing collateral Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within the business Identified and solved technical issues with a variety of diagnostic tools Remained up-to-date on the latest technologies and solutions applicable to company products.
Reviewed technical documentation and procedures.
Local Technology Coordinator, 01/2012 to 01/2014 Asrc Federal Holding Company – Cape Canaveral, FL,
Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed.
IT Trainer, 01/2012 to 01/2012 Sms – Tullahoma, TN,
Trained employees for upgrade from Office 2003 to Office 2010.
Provided base level IT support to non-technical personnel within the business.
Followed up with clients to ensure optimal customer satisfaction.
Utilized software and tools to identify and solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS).
POS Product Support Specialist, 01/2011 to 01/2012 Motion Recruitment – San Jose, CA,
Installed POS pharmacy software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business utilizing a variety of software and tools ( Unix (SCO), MySQL, Footprints, Join.Me, Kaseya).
Managed call flow and responded to technical support needs of customers.
Resolved product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
Local Technology Coordinator, 01/2009 to 01/2011 Remington College – City, STATE,
Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed.
Computer Networking & Administration Instructor, 01/2009 to 01/2011 Remington College – City, STATE,
Taught courses leading students towards a MCSE/MCITP certification, from approved curriculum, and developed daily lesson plans to include instructional aids Participated in school retention initiatives by providing regular, accurate and timely feedback to students and the school concerning academics, behavior, attendance, and more Motivated students to actively participate in all aspects of the educational process Completed professional development and in-service activities in accordance with college standards Maintained expertise in subject area and recommended improvements in curriculum design.
Network Administrator, 01/2008 to 01/2008 Leprechaun, LLC / Futurenet Solutions – City, STATE,
Set up, configured and supported internal and/or external networks (including wireless), Windows environment Developed and maintained all systems, applications and security and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed.
IT Support Specialist, 01/2007 to 01/2007 Lockheed Martin – City, STATE,
Performed a variety of duties in support of a computer, and/or client server unit, Windows environment.
Installed software, modified and repaired hardware and resolved technical issues; setup classroom and lab environments.
Functioned as a member of the problem resolution and enterprise service desk teams, handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and Remedy ticket tracking and support software, representing over 50,000 computers and devices and a diverse group of end users, chiefly executive personnel.
POS Support Analyst, 01/2005 to 01/2007 NTN Software Solutions – City, STATE,
Functioned as a member of the Help Desk team handling over 1500 franchise stores and over 600 corporate stores regarding POS software and hardware usage and configuration as well as networking via telephone and HEAT ticket tracking and support software (Level 1, Level 2 & Level 3), representing over 20,000 computers and peripheral devices (printers, modems, caller ID boxes) and a diverse group of end users.
Diagnosed system problems and contacted vendors for service and/or replacement.
Managed various areas of support including broadband connectivity and Windows/POS installation, configuration, and upgrade issues and supported all network and dial up configurations.
Troubleshot, researched, diagnosed, documented, and resolved technical issues with a superior degree of technical knowledge and experience; utilized a variety of tools for troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager and Query Analyzer.
Education
Network Systems Admin Professional Program: , Expected in 7/2015 New Horizons - Fort Worth, TX GPA:
Completed courses in the Network System Professional program at New Horizons Computer Learning Center to earn CompTIA Net+, Microsoft MCSA, Cisco CCNP & CCNA certifications (certs in progress)
Bachelor of Science: Technical Management, Expected in DeVry University - , GPA: Magna Cum Laude GPA: 3.8
Graduated Magna Cum Laude GPA: 3.8
Skills
Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support and training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website
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DeVry University
Job Titles Held:
IT & Media Administrator
Local Technology Coordinator
IT Trainer
POS Product Support Specialist
Local Technology Coordinator
Computer Networking & Administration Instructor
