Responsible for all computer network planning, administration and operations activities and I perform a variety of complex professional and technical duties related to the installation and maintenance of the computer network and communications hardware and software
systems including network and application servers, routers, Firewall, LAN, WAN, phone systems, in addition to mainframe and PC workstations.
Served as Network Administrator for department's LAN consisting of approximately 50 workstations, 5 servers and 2 test-lab systems.
Managed and maintained a LAN running on 3 switches.
Spearheaded the formation of an Internal Systems User Group to exchange ideas and information between the IT department and other departments.
Spearheaded and led a major network installation and upgrade project.
Received award for customer service recognition and ability to work well with the other team members.
Consistently received a 100% rate of customer satisfaction.
Diagnosed hardware and software failures and resolved technical issues with a 100% success rate.
Saved company money by refurbishing used computers and technological equipment.
Maintained 100% uptime on all company networks.
Information Systems and Business courses including Business Management, Office Management, Business & Technical Report Writing, Business Communication, Office Technology; Information Processing; Microsoft Word and Excel; Dbase III and IV; Computer Graphics; Desktop Publishing; PageMaker; Photoshop; AutoCAD 12. Marshall University Dean's List (1992 – 1996); Shriner's 4 year scholarship; Intramural sports; IT Lab Techinician
Read above information from BA degree
•Network and Application Administration
•Hardware/software installation, repair, troubleshooting and upgrades for desktops and laptops.
•Interact with internal customers via telephone, e-mail, and web conferencing software
•Providing tech support and problem solving abilities
•Identify, evaluate and prioritize reported problems and complaints
•Analyze reported problems and formulate plans of resolution
•Utilize all technical resources to solve customer problems
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