Infrastructure Management * Business Strategy * Technology Integration * Network Design and Engineering
Team Building * Leadership * Software Development Life Cycle * Business Development * Cost Control
Process Improvement * Process Reengineering * Project Management * Performance Optimization
IT Architecture * Financial Analysis * Server Monitoring * Exceptional Presentation Skills
Network and Systems Security * Quality Assurance Testing * Data Center Operations
Expert knowledge of MS Project, Excel, MS Word and Visio.
IT Manager, 11/2008 － 03/2011Energy Recovery Inc － San Leandro, CA
Supervise and manage 5 direct reports: network administrator, systems administrator, database administrator, desktop support analysts, senior Exchange consultant, and vendors.
Manage and support all information and computing services and technology including network infrastructure, security, telecommunications, application systems, access administration, change management, incident resolution, disaster recovery, IT services, and desktop support.
Ensure all systems and infrastructure operates to agreed service objectives through proactive monitoring, analysis, and maintenance of systems and hardware.
Developed IT policy and procedures to comply with Sarbanes-Oxley (SOX) audit specifications as required for a public company.
Successfully met all audit control objectives ahead of schedule.
Bjerre Page 2 Energy Recovery Inc.
continued Implemented ServiceDesk Plus request tracking system with ITIL rating supporting continued conformance and reporting.
Projects included installation of Cisco telephone system, an EMC SAN storage array, redundancy of core systems through MS Clustering technology, expansion of manufacturing bar code technology and scanners, new public address (PA) system, and an upgrade of personal computers to Microsoft Office 2010 and training on a global level.
Planned and executed a full IT move entailing the shutdown of all services and the transferring of everything on line into a new building, ready to go for a staff of 40+ and without incident.
Successfully managed and completed upgrade of the enterprise resource planning (ERP) system (Made2Manage) including complete regression testing of all manufacturing, inventory, accounting, and planning modules within set time line and budget.
After-migration issues reported were less than 12, and without impacting the continuity of the business.
Planned and executed the design and implementation of a remote Disaster Recovery system using VMWare and DoubleTake replication services.
Collaborated with vendor on design, price, deployment, and documentation of the DR system to support business continuity audit requirements.
Production Support Manager, 01/2005 － 03/2007ELM Resources － Oakland, CA
Supervise and manage development staff of five with virtual indirect reports of seven to ten developers located at host location.
Key point of contact for vendors on issues related to maintaining the production code-line.
Created and published approved annual build schedule including bi-weekly builds for code fixes and coordination with vendor ensuring quality coding and implementation.
Conducted baseline performance testing, proposed and executed remediation for system stability and performance.
Implemented a code freeze leading up to peak, and code lock-down during peak processing, providing maximum stabilization of the system resulting in a significant reduction of 75% reported quality issues over a two-year period as well as more than a 50% reduction in support costs over the same period.
Maintained annual budget for code fixes of $1,200,000 and $2,400,000 for environment support including database administration support at vendor.
Participated in daily Change Control Committee review of open issues and provided support for estimation of time, expense, and level of effort prioritizing and scheduling programming of bug fixes.
Participated on monthly Enhancement Committee meetings reviewing and prioritizing system enhancement requests received from various external user groups.
Assisted Application Development Manager in establishing the Software Development Lifecycle including all related forms such as Business Requirements Document, Functional Design Document, Technical Design Document, and related checklists.
Introduced and enforced best coding practices including code change control processes and discipline.
Managed quarterly .dot releases and delivered four enhancement releases a year with high quality, on time and within budget.
The annual Customer Satisfaction survey significantly increased from 80% to over 95% for two consecutive years under my administration.
Holy Names University － Oakland, CABachelor of ArtsBusiness Administration / EconomicsBusiness Administration / Economics
accounting, Application Development, budget, Business Development, bi, Business Strategy, change management, Cisco, Clustering, hardware, Network and Systems, consultant, Cost Control, Customer Satisfaction, database administrator, database administration, Disaster Recovery, documentation, ERP, enterprise resource planning, Financial Analysis, forms, Functional, inventory, ITIL, Team Building, Leadership, meetings, access, Excel, Exchange, Microsoft Office, MS Project, MS Word, migration, network administrator, Network Design and Engineering, network, Optimization, peak, Presentation Skills, Process Reengineering, processes, Process Improvement, coding, programming, Project Management, quality, Quality Assurance, reporting, SAN, Sarbanes-Oxley, scanners, scheduling, Software Development, desktop support, telecommunications, telephone, upgrade, Visio