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IT Manager Resume Example

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IT MANAGER
Summary

Information Technology Infrastructure/Network Administrator/IT Support Specialist/Technician


Non-Management/Non-Supervisory Intelligent, loyal, responsible, flexible worker that can bring common sense as well as excellent customer service internally and externally to your company is seeking an entry level to intermediate level (non-management) position with a moderate salary with benefits and challenging activities. Graduate of Keiser University offering a strong, hands on background in IT Network Infrastructure combined with excellent intermediate experience as a help desk analyst, hardware troubleshooter, project management, vendor liaison and network administration.


Consistently recognized for technical troubleshooting, skills such as hardware malfunctions and software glitches. Rapidly and cost-effectively resolved challenging technical issues of a WAN Infrastructure for two locations and 60 employees in a Non Profit company with a $5,000,000 budget and an IT budget of $100,000 +/-.


Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies such as Windows and Microsoft Products, decent Mac knowledge now added with iPad and iPhones and syncing phones, tablets and laptops to our network with special certificates and configurations.

Highlights
  • Comp TIA A+ - Hardware and Software
  • Can replace hard drive, power supply, NIC cards, modems, memory, heat sink, processor, fans, motherboard
  • Systems:
  • UNIX, Windows 9X/NT/2000/XP/2K3/Vista/Windows 7 & 8
  • Databases:
  • Citrix, SQL, ADB2, Firebird, Relational Databases
  • Used Citrix with GEMMA - former GS database, used SQL for Sage MIP Accounting, used Firebird as the driver for Auction Tracker 6.0, used E-Council as our membership database. Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java, TCP/IP, UDP (phone systems), H323 (video conferencing)
  • Software:
  • MS Visio, MS Office, MS Outlook, Internet Explorer, Mozilla, Google Chrome, Adobe - Design Premium CS 5 which includes InDesign, Acrobat Pro 9, Fireworks, Photoshop. Blackberry (RIM), RMS, Gift Works, Crystal Reports, E-Council, Veritas Backup, Symantec Antivirus and Mail Security.
  • Services:
  • TZO, Email Protection System (cloud based), Genisys (Building Maintenance System)


  • Troubleshooting proficiency
  • Vast technical knowledge
  • Patient and diligent
  • DHCP/DNS Ethernet and Firewall proficient
  • LAN aptitude
  • Proficient in AVG, Printers, PC Security systems
  • Accomplished with mobile devices
Accomplishments

Reduced technical escalations to Vendors by troubleshooting 3 out of 4 calls without assistance.

Experience
IT Manager
November 2008 to CurrentGirl Scouts of Southeast Florida Inc － Jupiter, FL
  • Promoted to IT Manager with Merger of two Councils.
  • Handle technical troubleshooting within an enterprise environment (Windows SBS 2003), including system crashes, slow-downs and data recoveries (using Veritas tape backup system, now have a BDRS system).
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation to vendors (if appropriate), resolution and closure of trouble tickets.
  • Provide networking/desktop support, physically and remotely using VNC, join.me, teamviewer, perform server and account maintenance tasks such as file cleanup and organization.
  • Provide IT support to volunteers and staff in a timely manner even as a one person department.
  • Selected Contributions: Researched, developed and implemented 5 year plan for IT disposal and replacement process.
  • Sold excess equipment for Fair Market Value instead of paying to have it disposed by conducting a "yard sale" type forum.
  • Saved the company $200 per machine by setting up Charity Pricing accounts, installing the Operating Systems and other software such as Office 2003, 2007, 2010, Adobe, etc.
  • in house and streamlining rollout of new equipment.
  • Handled 20+/- technical/mission-critical calls daily and consistently met high service standards to customers internally and externally 24/7 even as a one person IT team.
  • Installed a new NEC Voice/Data system - SIP Trunk Voice/Data system with Bonded T-1's for better Network Connectivity and Voice performance between offices Installed Polycom Telepresence system with two HDX 7000 cameras and an IP Conference phone at each location to facilitate meetings between offices instead of travel.
Council Registrar/Helpdesk Technician
April 2006 to November 2008Girl Scouts of Palm Glades Council Inc － Jupiter, FL
  • Managed Membership Database and assisted Membership Director and Membership Services Managers while also performing help desk duties with their daily activities.
  • Selected Contributions:.
  • Arrived at GS as Temporary Employee to help with conversion of membership database to new database and later was offered permanent position as Council Registrar due to excellent performance in data entry and database administration skills by entering data precisely and efficiently.
  • Merged two Council Databases with GS Headquarters to one main database before merger of two Councils took place.
  • Received letter of praise from GS Headquarters for a job well done during conversion in a timely manner.
Insurance Agent/Network Administrator
August 2003 to March 2004Lofaso Enterprises/AXA Advisors － West Palm Beach, FL
  • Insurance Servicing Agent as well as Network Administrator for Mr.
  • Lofaso who is a Certified Financial Planner and Insurance Broker.
  • Maintained the insurance side of the business along with Selling Agent as Mr.
  • Lofaso was growing the Financial Planning side of his business.
  • Selected Contributions: Set up my first small office network and scanning system in the real world instead of in theory or hobby.
  • Windows 2000 and Office 2003, networked all pc's into a workgroup to share files and printers between admin and agents.
  • Set up a scanning routine and file storage to reduce physical document storage and for quicker retrieval processes.
  • Prepared insurance booklets and proposals for Selling Agent to take to enrollment meetings, assisted him with groups and individuals prep for re-enrollment.
  • Used Word and Adobe for brochures and presentations then, didn't have Creative Suite there at that time.
  • Had to hand make presentations.
  • Available for Travel, Salary Range: $45,000 - $65,000, Only IT experience shown above, References available.
Education
Associate of Science : Computer Networking Administration, 2002Keiser College － Melbourne, fl, usa
Diploma : Computer Networking Administration, 2001Keiser Career Institute － Lake Worth, fl, usa
Skills

A+, Accounting, Adobe, Acrobat, Photoshop, Antivirus, ASP, tape backup, brochures, C++, CGI, Cisco Routers, Citrix, Hardware, Computer Networking, conversion, Council, Crystal Reports, CSS, data entry, database administration, Databases, Database, documentation, Email, Financial, Financial Planning, Fireworks, hard drive, help desk, HTML, Hubs, InDesign, Insurance, Internet Explorer, IP, Java, Languages, Director, Market, meetings, memory, Mail, MS Office, Office, MS Outlook, Windows 7, Windows 9, Windows, Windows 2000, 2000, NT, Word, Works, modems, motherboard, NEC, enterprise, Network Administrator, Network, networking, NIC cards, Operating Systems, pc's, Perl, phone systems, copiers, cameras, power supply, presentations, Pricing, printers, processes, proposals, Relational Databases, RMS, Sage, Selling, scanning, SQL, Switches, Symantec, T-1, TCP/IP, desktop support, phone, troubleshooting, type, UNIX, Veritas, Veritas Backup, video conferencing, Visio, Vista, Visual Basic

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Resume Overview

Companies Worked For:

  • Girl Scouts of Southeast Florida Inc
  • Girl Scouts of Palm Glades Council Inc
  • Lofaso Enterprises/AXA Advisors

School Attended

  • Keiser College
  • Keiser Career Institute

Job Titles Held:

  • IT Manager
  • Council Registrar/Helpdesk Technician
  • Insurance Agent/Network Administrator

Degrees

  • Associate of Science : Computer Networking Administration , 2002
    Diploma : Computer Networking Administration , 2001

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