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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills
  • Budgeting Management
  • Documentation Management
  • Analytical Thinking
  • Troubleshooting
  • System Administration
  • Network Hardware and Software Maintenance
  • Fluent in Python, and C++
  • Fluent in Spanish
Professional Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 20+ years of experience in Information Technology. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

Work History
01/2019 to Current
IT Manager Codefresh Tampa, FL,
  • Liaised effectively with others to promote on-going network design, reevaluation, and optimization that scaled with company growth.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned with the company's vision.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
  • Planned, purchased, installed and maintained Barracuda Firewall.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations
  • Performed network security design and integration duties.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Responsible for initiating talks to leveraging Cloud resulting in a plan to move critical components to the Cloud.
01/2016 to 01/2019
IT Director Concord Management, Ltd. Atlanta, GA,
  • Develop an application that tracked the time users spend on a task.
  • Responsible for migrating from GitHub to Perforce on Google Cloud Platform
  • Developed, tracked, and controlled information technology operating budgets.
  • Analyzed network and server infrastructure to assess areas in need of improvement and develop solutions.
  • Attended ongoing seminars, workshops, and continuing education courses to remain current in emerging technology and advancements
  • Supported IT application development, application support, system integration, and system administration projects, generating more than $5 million annually
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 40 users.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
01/2011 to 01/2016
Senior IT Manager Handshake City, State,
  • Implemented guidelines and policies that aligned with Avalanche culture and security standards.
  • Project lead for projects; data center move, Expanding office, improve communication between offices; New York and Stockholm, Improve I/0 for Archive servers.
  • Introduce a helpdesk system, organize and track end users' requests.
  • This helpdesk system was implemented at virtually no cost.
  • Responsible for designing and implementing a remote solution allowing programmers, animators, and FX artists to work from home achieving 20 to 30 frames per second.
  • Resolved problems proactively and decisively, applying business acumen and sound judgment
  • Manage server configuration using Puppet
  • Wrote a software for end users using Python and Qt.
01/2005 to 01/2011
IT Manager Codefresh City, State,
  • Report directly to the Chief Financial Officer.
  • Responsible for the IT department budgets and annual projects, which led to a 30% cost savings when compared to the previous year.
  • Implemented a video conference solution, across three sites; Europe, Australia, and United States, for the company's monthly green-light meetings. Saving thousands on travel expenses.
  • Managed technology projects throughout the organization.
  • Assessed system needs, improved design processes, and enabled systems to align more closely with business expectations
  • Planned, purchased, installed and maintained Cisco's VoIP system.
  • Oversaw development and implementation of improvements to support and network operations.
Education
Expected in 10/2021
Post Graduate Program in Cloud Computing: Information Technology
SimpliLearn - Online,
GPA:
  • Coursework: Microsoft Azure; AZ-900, AZ-104, AZ-204, AZ-303 and AZ-304, Amazon AWS; AWS Cloud Practitioner, AWS Solution Architect, AWS Developer Associate and AWS Sysops Associate, and Google Cloud Platform Architect.
Expected in 2015
ITIL Foundation Certification: IT Service Management
Global Knowledge - New York, NY,
GPA:
  • Professional development completed in IT Service Management
Expected in 2010
VSphere Workshop:
New Age Training, Inc. - New York, NY
GPA:
  • Coursework in configuring, deployment of VMware vSphere in a clustered environment.
Expected in 2005
Information System Security: IT Security And Management
Villanova University - Online,
GPA:

Coursework:

  • CISSP Advanced Security Management
  • Master Certificate in Information Systems Security
  • Master Certificate In IS/IT Project Management
Expected in 07/1997
Associate's Degree: Liberal Arts And General Studies
Boricua College - New York, NY,
GPA:
  • Graduated with 3.6 GPA
Certifications
  • Microsoft Certified: Azure Fundamentals
  • ITIL Foundation Certification
  • Microsoft® Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
  • Intermediate System Administrator for Solaris 9 OE, Sun Microsystem
  • Cisco Certified Network Associate (CCNA)

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School Attended

  • SimpliLearn
  • Global Knowledge
  • New Age Training, Inc.
  • Villanova University
  • Boricua College

Job Titles Held:

  • IT Manager
  • IT Director
  • Senior IT Manager
  • IT Manager

Degrees

  • Post Graduate Program in Cloud Computing
  • ITIL Foundation Certification
  • VSphere Workshop
  • Information System Security
  • Associate's Degree

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