Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Budgeting Management
  • Documentation Management
  • Analytical Thinking
  • Troubleshooting
  • System Administration
  • Network Hardware and Software Maintenance
  • Fluent in Python, and C++
  • Fluent in Spanish
Professional Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 20+ years of experience in Information Technology. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

Work History
01/2019 to Current
IT Manager Codefresh Tampa, FL,
  • Liaised effectively with others to promote on-going network design, reevaluation, and optimization that scaled with company growth.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned with the company's vision.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
  • Planned, purchased, installed and maintained Barracuda Firewall.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations
  • Performed network security design and integration duties.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Responsible for initiating talks to leveraging Cloud resulting in a plan to move critical components to the Cloud.
01/2016 to 01/2019
IT Director Concord Management, Ltd. Atlanta, GA,
  • Develop an application that tracked the time users spend on a task.
  • Responsible for migrating from GitHub to Perforce on Google Cloud Platform
  • Developed, tracked, and controlled information technology operating budgets.
  • Analyzed network and server infrastructure to assess areas in need of improvement and develop solutions.
  • Attended ongoing seminars, workshops, and continuing education courses to remain current in emerging technology and advancements
  • Supported IT application development, application support, system integration, and system administration projects, generating more than $5 million annually
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 40 users.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
01/2011 to 01/2016
Senior IT Manager Handshake City, State,
  • Implemented guidelines and policies that aligned with Avalanche culture and security standards.
  • Project lead for projects; data center move, Expanding office, improve communication between offices; New York and Stockholm, Improve I/0 for Archive servers.
  • Introduce a helpdesk system, organize and track end users' requests.
  • This helpdesk system was implemented at virtually no cost.
  • Responsible for designing and implementing a remote solution allowing programmers, animators, and FX artists to work from home achieving 20 to 30 frames per second.
  • Resolved problems proactively and decisively, applying business acumen and sound judgment
  • Manage server configuration using Puppet
  • Wrote a software for end users using Python and Qt.
01/2005 to 01/2011
IT Manager Codefresh City, State,
  • Report directly to the Chief Financial Officer.
  • Responsible for the IT department budgets and annual projects, which led to a 30% cost savings when compared to the previous year.
  • Implemented a video conference solution, across three sites; Europe, Australia, and United States, for the company's monthly green-light meetings. Saving thousands on travel expenses.
  • Managed technology projects throughout the organization.
  • Assessed system needs, improved design processes, and enabled systems to align more closely with business expectations
  • Planned, purchased, installed and maintained Cisco's VoIP system.
  • Oversaw development and implementation of improvements to support and network operations.
Expected in 10/2021
Post Graduate Program in Cloud Computing: Information Technology
SimpliLearn - Online,
  • Coursework: Microsoft Azure; AZ-900, AZ-104, AZ-204, AZ-303 and AZ-304, Amazon AWS; AWS Cloud Practitioner, AWS Solution Architect, AWS Developer Associate and AWS Sysops Associate, and Google Cloud Platform Architect.
Expected in 2015
ITIL Foundation Certification: IT Service Management
Global Knowledge - New York, NY,
  • Professional development completed in IT Service Management
Expected in 2010
VSphere Workshop:
New Age Training, Inc. - New York, NY
  • Coursework in configuring, deployment of VMware vSphere in a clustered environment.
Expected in 2005
Information System Security: IT Security And Management
Villanova University - Online,


  • CISSP Advanced Security Management
  • Master Certificate in Information Systems Security
  • Master Certificate In IS/IT Project Management
Expected in 07/1997
Associate's Degree: Liberal Arts And General Studies
Boricua College - New York, NY,
  • Graduated with 3.6 GPA
  • Microsoft Certified: Azure Fundamentals
  • ITIL Foundation Certification
  • Microsoft® Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
  • Intermediate System Administrator for Solaris 9 OE, Sun Microsystem
  • Cisco Certified Network Associate (CCNA)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Typos

Resume Overview

School Attended

  • SimpliLearn
  • Global Knowledge
  • New Age Training, Inc.
  • Villanova University
  • Boricua College

Job Titles Held:

  • IT Manager
  • IT Director
  • Senior IT Manager
  • IT Manager


  • Post Graduate Program in Cloud Computing
  • ITIL Foundation Certification
  • VSphere Workshop
  • Information System Security
  • Associate's Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: