IT Manager Resume Example
- Exceptional IT operations manager with solid background in running triage, categorizing severity, assessing impact, managing communication, driving diagnosis of root cause analysis and finalizing remediation approach for issues.
Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
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Community Trust Bank, Shreveport , LA
- Understand prospect business objectives by asking probing questions that are relevant to customer challenges focused on security for data center, mobility, and cloud technologies.
- Lead security assessments, proof of concept, and demonstrations with prospect customers, stakeholders, and partners to educate them on Micro-Segmentation benefits in reducing cyber risks.
- Develop security architecture including gap analysis, incident response management, future state vision, disaster recovery, and business continuity plan.
Albany Charter School Network, Beaumont , TX
- Analyzed DIRECTV business objectives by asking probing questions that are relevant to customer challenges focused on Data Center Networking, Unified Communications, Video, and Wireless technologies.
- Performed architecture design work, conducted proof of concept, and product demos.
- Led implementation effort of campus wide deployment of converged network to support data, voice, video, and wireless projects.
Crown Castle Usa Inc, San Juan , PR
- Collaborated with account managers and engaged the proper extended team members (Cisco, Juniper, CheckPoint, EMC, NetApp, HP, Dell, Riverbed, SilverPeak, F5, Radware, Meraki, and MobileIron) to develop account plans and sales strategies that promote security solution for Data Center, Collaboration, Security and Wireless.
- Developed the appropriate architecture based on best practices for Data Center, UC, Security, and wireless solutions including writing Statement of Work, building Bill of Materials, and providing Level of Effort estimates for Data Center, Colo, Cloud, Disaster Recovery site based on Cisco Data Center UCS, ASR routers, Nexus 9K/7K/2K switches, VMware, and EMC/NetApp/HP SAN storage.
- Conducted technical assessments, demos, and POC.
Vertex Systems, City , STATE
- Designed, developed Bill of Materials, and Scope of Work for Cisco routing, switching, unified communications, wireless and security projects.
- Conducted security, network, and storage assessments, and made necessary recommendations to address potential risks.
- Developed the appropriate architecture based on best practices for Data Center, UC, Security, and wireless solutions including writing Statement of Work, building Bill of Materials, and providing Level of Effort estimates for Data Center, Colo, Cloud, Disaster Recovery site based on Cisco Data Center UCS, ASR and Nexus 7K/5K /2K.
- Worked as pre, and post sales engineer for Cisco Data Center Networking, Unified Communications, Security, and Wireless projects.
- Conducted technical assessments, demos, and POC.
- Recommended preventive, mitigating, and compensating controls to ensure the appropriate level of protection and adherence to information security policy.
- Worked as post sales engineer for Cisco routing, and switching projects deployment including OSPF, EIGRP, BGP, MPLS, GRE, HSRP, STP, VTP, Unified Communications including Avaya, Cisco, and Nortel, and Security project including Cisco, CheckPoint, Sonicwall firewalls, Intrusion Detection and Prevention, IPSec, SSL VPN, and NAC.
- Performed several migration of Microsoft infrastructures including Windows Server, and Exchange to current platform with over 80% of billable time.
- Received company's network engineer award 4 years in a row.
- Over 15 years of ensuring IT environment availability, stability and uptime experience for data center, cloud computing, and secure environments.
- Proven track record of accomplishment in all stages of IT lifecycle from managing schedules and process for patching and upgrades of hardware and lower level software layers, all the way to setting up and managing monitoring/alerting across all layers.
- Solid networking, infrastructure, and security background for Data Center including Cisco Nexus 7K/5K/.
- Certified Information System Security Professional (CISSP)
- Microsoft Certified Systems Engineer (MCSE)
- Cisco Certified Network Associate (CCNA)
- CompTIA A+ Technician
- Cisco Certified Internetwork Expert (CCIE)
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Resume Overview
School Attended
- California State University - Dominguez Hills
- Odessa Polytechnic Institute
Job Titles Held:
- IT Manager
- Network Operations Manager
- Solutions Architect
- Field Network Engineer
Degrees
- MBA : Quality Control And Safety Technologies , 06/2005
BSEE : Electrical Engineering And Computer Science , 06/1999
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