IT Product Manager bringing 13 years in IT project management. Skilled in installation, configuration, migration and implementation of server platforms.
Consumer software specialist
Hardware and software upgrade planning
Product requirements documentation
Certified Information Security Manager
Budgeting and resource management
End-to-end product lifecycles
Reduced the incidence of IT issues by 95% globally by leading a testing initiative improvement program.
10/2003 to Current
IT ManagerAutomobile Acceptance Corp － Riverdale, GA
Systems Administrator 40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server.
Administered Nortel Meridian PBX Phone System add/removing accounts.
Provided hardware and software support for internal & remote users.
Configured and monitor network security (watch guard firewall) Troubleshooting network and printer connectivity issues, install network cabling, and phone jacks.
Purchase company equipment (computers, printer, and telephones).
Design training manuals for new user orientation.
04/2000 to 07/2002
System Support TechnicianLogical Integration Inc － Norcross, GA
Troubleshoot connectivity and circuit errors on AT&T Frame Relay / ATM network.
Processed customer services order, interacting with field technician, and managing corporate accounts.
Build private network connections from AT&T domestic office to remote locations internationally.
Providing product support and training for remote field technicians.
Test and configured bilateral switches & routers over ATM/Frame Relay Platforms.
04/2000 to 02/2002
Network Support SpecialistAquent － Atlanta, GA
Open and track problem tickets to resolution Provided Second level propriety application/system support to internal and external customers.
Monitor server performance for network connectivity.
Install and configure software upgrades, PC, and Laptop support.
Maintain, monitor, and complete all service documentation for account performance.
Participate with management in defining, developing, and executing plans to accomplish support objectives.
06/1999 to 10/1999
Network Support TechnicianDirectfit Inc － Atlanta, GA
Provided system support for Windows NT workstation which included system upgrades, configuration changes, and remote desktop support.
Provided user training on software applications Microsoft Office suites 95-2000, and Lotus Suites97.
Managed and tested Ghost images to be used as standard loads for all newly deployed platforms.
05/1999 to 06/1999
System Support TechnicianEttain Group － Atlanta, GA
40 Hrs/Week Install, configure, and support for Win 95/98 clients on Novell 5.0 & NT 2000 platforms using ghost software to perform system rebuild on all systems throughout the network Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Configure remote access to company LAN by external users, which required the installation and configuration of modems, remote access software, and client Intranet service Novell GroupWise.
Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency.
08/1996 to 04/1999
System Administrator ConsultantM2 Direct － Norcross, GA
Provide training and support for various software applications to increase user productivity and network efficiency.
Administer domain accounts and resolved network security issues.
Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Upgraded workstation and servers to Windows NT workstation/ server, and configured printer servers Configured and troubleshot LAN Ethernet10baseT and token ring environment Provided tier 3 helpdesk support for 120 users via email and phone support on Microsoft products office suites, and MS Exchange services Performed troubleshooting for network and printer connectivity issues Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency.
Supported six network servers and 120 clients.
Bachelors of ScienceDevry University － Decatur, GAGPA: GPA: 3.2 / 4.0GPA: 3.2 / 4.0
10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards
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Companies Worked For:
Automobile Acceptance Corp
Logical Integration Inc
Job Titles Held:
System Support Technician
Network Support Specialist
Network Support Technician
System Administrator Consultant
Bachelors of Science
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