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IT Manager Resume Example

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IT MANAGER
Professional Summary

Seasoned System Administrator with 10+ year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts, and data security.

Skills
  • Performance analysis
  • Software testing
  • Program installations
  • System upgrades
  • Network administration
  • Servers expertise
  • Technical analysis
  • Infrastructure planning
  • Hardware knowledge
  • Project documentation
  • Excellent diagnostic skills
  • Microsoft MSCA/MCSE Certified
  • Training delivery
  • Courses and documentation
  • Hardware documentation
  • Network upgrades
  • Software projects
  • Troubleshooting
  • Conflict resolution
  • Planning and implementation
  • CISCO router management
  • Configuration management
  • Windows and Linux
  • Needs assessment
  • Quality assurance
  • Email management software
  • Desktop support
  • Technical issues analysis
  • Windows 10
  • TCP/IP
  • Microsoft Certified Solutions Expert (MCSE) Certificate
Work History
IT Manager, 07/2015 to 08/2020
Al's Garden Centers & Greenhouses LLC – Sherwood, OR
  • Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses.
  • Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
  • Oversaw daily performance of computer systems and immediately responded to technical support issues to keep network up and running.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Coordinated projects in IT, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
Systems Analyst, 03/2019 to 01/2020
CFM Management – Wilsonville, OR
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Improved [Type] system by adding new features and infrastructure, enhancing [Result].
  • Defined business goals to determine systems requirements.
  • Oversaw installation of software programs and hardware systems to meet [Type] requirements.
  • Maintained and administered computer networks and environments, including computer hardware, software and applications.
  • Provided client support on system operation and troubleshooting.
  • Assessed, defined and document scope of projects.
  • Resolved or escalated problem tickets to resolve user issues.
  • Diagnosed, troubleshot and resolved network and system problems.
EDI Analyst, 11/2017 to 03/2019
Superwinch LLC – Tualatin, OR
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Coordinated with SQL team in developing project plans for prioritized initiatives.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Saved $53,000 by researching and implementing quality assurance, cost-saving initiatives, and creating fresh new approaches to long-standing problems.
Education
Master of Science: Project Management, 05/2010
Illinois State University - Normal, IL
  • Minored in Curriculum and Instruction
  • Graduated with 3.73 GPA
  • Thesis: Validation of FPGA Development Boards for use in teaching Digital Electronics Principals used in Industry
  • Member of Non-Traditional Students Association
  • Awarded STEM Scholarship
  • Dean's List
  • Graduated cum laude
  • Taught TEC 437 - Quality Management and Analytics and TEC 244 - Digital Electronics, and TEC 151 - Introduction To Computer Systems Technology
Bachelor of Science: Computer Engineering Technology, 08/2008
Illinois State University - Normal, IL
  • Dean's List
  • Awarded CAST Scholarship
  • Graduated with 3.63 GPA
  • Member of Non-Traditional Students Association
  • Member of Phi Theta Kappa
  • Minored in Network and Telecommunications Management
  • Coursework in Security+ and CCNA
Associate of Science: Computer NetworkingHeartland Community College - Normal, IL
  • Dean's List
  • Member of Phi Theta Kappa
  • Majored in Network Engineering
  • Graduated magna cum laude
Associate of Science: Computer And Information SciencesGreen River Community College - Auburn, WA
  • Graduated with 3.9 GPA
  • Received Boeing Merit Scholarship
  • Awarded 1st Place for CompTIA A+ Competition, Collegiate Division
  • Dean's List
  • Professional development completed in Instructional Development
  • Member of Phi Theta Kappa
  • Recipient of All-Star Student Scholarship
Associate of Science: Industrial Electronics TechnologyCentral Oregon Community College - Bend, OR
  • Majored in Electronics Engineering Technology
  • Graduated with 3.81 GPA
  • Dean's List
  • Minored in Computer Electronics Technology
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Resume Overview

Companies Worked For:

  • Al's Garden Centers & Greenhouses LLC
  • CFM Management
  • Superwinch LLC

School Attended

  • Illinois State University
  • Heartland Community College
  • Green River Community College
  • Central Oregon Community College

Job Titles Held:

  • IT Manager
  • Systems Analyst
  • EDI Analyst

Degrees

  • Master of Science : Project Management , 05/2010
    Bachelor of Science : Computer Engineering Technology , 08/2008
    Associate of Science : Computer Networking
    Associate of Science : Computer And Information Sciences
    Associate of Science : Industrial Electronics Technology

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