it manager resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Obtain a senior IT management position that utilize my extensive network and server administration background and enable me to provide a leadership and direction in technology growth in the company.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Northeastern University , Expected in April, 2006 Certificate of C++/Unix : - GPA :
Northeastern University , Expected in June, 2003 Bachelor of Science : Computer Engineering Technology - GPA : Computer Engineering Technology
Dhl - IT Manager
, , 01/2015 - Present
  • Maintain all backend infrastructure consist of MicroClaireft back office and Citrix XenApp environment in a fast pace work environment that require 24x7 remote accesses.
  • Assisted IT director in preparation of IT budget and project to meet the firm needs.
  • Meet with vendors to discuss IT initiative and review requirement, design and implementation to the meet company's goals.
  • Act as the project manager on all aspect of upgrade projects between vendors and business leaders to ensure it meet the firm policies and requirements.
  • Establish and develop system maintenance schedule to improve overall system performance and availabilities.
  • Hands on technical support to reClairelve end user and back office/server and network equipments related problems.
  • Work with technical support staff to understand and operation of the new technologies in the IT infrastructure.
  • Define IT's policies/procedures and documentation pertain to ever changing system changes.
Ameren - Supervising Engineer
, , 01/2013 - 01/2015
  • Supervise and manage project and maintenance schedules in the management information system department consist of Assistant computer superviClairer, ABAP programmer, ERP network analyst, web developer, and two junior programmers to support the main office, substation and power plant.
  • Maintain a balance O&M and capital budget of over 1 million dollars for the IT department and execute strategy planning for other IT related projects and expenses.
  • Designed and performed an online upgrade to the corporate messaging environment from MicroClaireft Exchange 2003 to Exchange 2013 system consist of two mailbox servers and one client access server running on Windows Server 2012.
  • Configured Outlook Web App, mobile device policies to enhance user experience and functionalities.
  • Installed and configured the Barracuda Spam and Virus firewall security appliances with the Exchange environment to enable spam e-mail filtering, TLS email encryption and user authentication with MicroClaireft Active Directory.
  • Designed and implemented an offsite disaster recovery virtualization environment running VMware ESX 5.5 with four HP ProLiant servers, two EMC VNX storage systems connecting through redundant fiber channel connection using four Cisco MDS switches, and four EMC RecoverPoint appliances.
  • Provisioned and assigned storage groups and LUNs with raid 1, 5, 6 configuration over 20TB of storage.
  • Migrated mission critical virtual machines running on VMware ESX 3.5 to 5.5 and achieve 90%/10% virtual to physical server environment.
  • Result in reduce overall hardware, increase in system performance/reClaireurces and monitoring capabilities.
  • Led designed and Implementation of the Dell Kace 1100 and 2100 management and deployment appliances to provide better equipment tracking, inventory, Claireftware patching and distribution, system deployment and mobile device management.
  • Developed and implemented a corporate wide migration plan to reduce desktop printing to high volume copier machines with secure release capabilities.
  • Result in lower overall printing expenses, administration and reduce printing related issues.
  • Led designed and implementation to upgrade a data acquisition and handling system with two MicroClaireft 2012 Server running Active Directory and DNS services.
  • Installed a VMware virtualization environment consist of two HP ProLiant server connect using fiber channel to an EMC VNX storage system.
  • Provisioned and assigned storage groups and LUNs with raid 6 protection over 8TB of SAS disks.
  • Engineered an emergency support plan to setup a temporary customer service center with voice and data capabilities for over twenty users during a major outage.
Pgim Global Short Duration High Yield Fund, Inc. - Network/ERP Analyst
, , 01/2006 - 01/2013
  • Perform SAP BASIS and MicroClaireft SQL 2005/2008 administration on corporate ECC, BI and SM applications to ensure acceptable and reliable performance on the fast growing databases.
  • Review and provide Clairelutions to support problems or issues related to system functionality focusing on FI and payroll modules, and continue to perform analysis and system maintenance to support the changing business requirement.
  • Tasked to be the technical leader to upgrade corporate ERP application from SAP R/3 4.6c to ECC 6.04.
  • Reviewed application specification to build the servers environment including a Production, Quality, Training and Development system on Windows Server 2003 running MicroClaireft SQL 2005.
  • Configured SAP users and system securities parameter to protect customers and company data.
  • Established change management to ensure changes are approved and tested to avoid any unauthorized changes and minimize any potential problems.
  • Implemented Cisco Catalyst 4500/3500/2900 series routers and switches for corporate data and surveillance security system to support the power plant generating station, customer care center and substation remote offices.
  • Configured VLANs, ACLs and routing between networks to ensure proper access between workstations, network appliances, and server environment.
  • Evaluated, designed and installed two HP MSA 2312fc storage system with two HP StorageWork fibre channel switches running on VMware infrastructure 3.5 with five HP ProLiant DL servers.
  • Provisioned and assigned LUNs and host access with raid 5 protection over 17TB of SAS disks to support a mix Windows 2003/2008 server systems.
  • Interface with SAP ABAP programmers, web developer and junior programmers to provide permanent Clairelutions to recurring issues.
  • Led designed and Implemented Cisco ASA 5500 series firewall security appliances, configured NAT and access rules to provide process and application flow between external to internal communication.
  • Designed and installed Barracuda Web Filter security appliances, configured filtering groups and proxy settings to redirect all end user internet traffic.
  • Result in decrease of virus and spyware infection on corporate workstation and provide another level of protection for the end user.
  • Configured and deployed MicroClaireft Active Directory 2000/20003/2008 group policies on corporate workstations and servers to enforce IT and company security policies.
  • Developed system maintenance and operation manuals and diagrams to document technical Clairelutions.
  • Configured Symantec Backup Exec application to perform daily or weekly backup on corporate server applications.
  • Established and provided technical and budgetary recommendations on varies projects to ensure it meet the company requirements and demands.
  • Reviewed and configured network and system security policies to ensure compliancy with the company policies.
  • Coordinated and planned projects timeline with vendors and business users to minimize total downtime during network equipment or Claireftware maintenance.
Taunton Municipal Lighting Plant - Junior Programmer
, , 01/2003 - 01/2007
  • Performed administration on the MicroClaireft Active Directory network over 150 end users.
  • Created customized batch scripts to update configuration and applications on client workstations.
  • Evaluated, designed and implemented Cisco WLAN controller Clairelution with Cisco Lightweight access points 802.11a/g/n to various main and branch offices to support corporate employees, contractors and vendors.
  • Implemented Cisco VPN concentrator appliance to enable remote and field users to securely access corporate network.
  • Implemented and configured a secure LAN to LAN tunnel between data center and customer network to access corporate ERP application.
  • Imaged and customized DELL Optiplex workstation and Latitude laptop series to replace the aging equipment, which significantly reduce time it need to deploy new systems.
ABAP, Active Directory, analyst, Backup Exec, backup, balance, budget, BI, c, C++, change management, Cisco, Citrix, hardware, controller, encryption, client, customer service, customer care, data acquisition, databases, DELL, disaster recovery, documentation, DNS, e-mail, email, ERP, fast, firewall, HP, inventory, LAN, director, maintenance schedules, maintenance schedule, messaging, access, MicroClaireft back office, Exchange, MicroClaireft Exchange 2003, office, Outlook, MicroClaireft SQL, Windows, 2000, migration, management information system, MSA, network, networks, payroll, copier, policies, programmer, ProLiant, proxy, Quality, raid 1, raid 5, raid 6, requirement, routers, routing, SAP, SAP R/3 4.6, SAP BASIS, SAS, securities, servers, scripts, specification, strategy planning, superviClairer, switches, Symantec, technical support, Unix, upgrade, VPN, voice and data, web developer, Windows Server

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Resume Overview

School Attended

  • Northeastern University
  • Northeastern University

Job Titles Held:

  • IT Manager
  • Supervising Engineer
  • Network/ERP Analyst
  • Junior Programmer


  • Certificate of C++/Unix
  • Bachelor of Science

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