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It Manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Career

Talented IT Manager with 7+ years of professional experiences managed IT department for Health Supplements Manufacturing industry. Extensive qualifications included strategic planning, team builder, system implementation and security improvement. Great Leader with experience in both IT and Facility Security department.

Area of Expertise
  • Project coordination
  • Infrastructure planning
  • Multitask and fast-Paced Environment
  • Set long term future growth
  • Security improvement
  • System Implementation
  • Leadership
  • Foster commitment
  • Bilingual in Cantonese/Mandarin
Education/Certified
California State University - Los Angeles Los Angeles, CA, Expected in Bachelor of Science : Computer Information Systems - GPA :
  • Network+ Certified, AWS, CISSP
Pasadena City College Pasadena, CA Expected in Associate of Arts : - GPA :
Professional Experience
Eastside Food Cooperative - IT Manager
Saint Anthony, MN, 07/XXX4 - 07/2021
  • Led and managed IT department which oversaw ERP Production system (Batchmaster, SQL dataBase, GP and Active Directory, Office 365).
  • Oversaw company software License, data Circuit contract, printer contract, ERP user Licenses and Facility Security contract.
  • Worked close and communicated at all level of the organization to ensure every of department is aware of any system changes, any new security policy to put in place or any improvement needs.
  • Maintained staff coverage and work close to our department staff to exchange view and documentation.
  • Implemented, Organized and supervised E-Waste Recycle Disposal program.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Organized, evaluated, approved and purchased IT equipments. For example, LAN/WAN , Firewall, Switches, servers etc.
  • Supervised lifecycle processes pertaining to IT framework.
  • Hired, trained and managed employees and conducted performance evaluations.
  • Oversaw, Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Created & composed IT department policy SOPs which are required by Good Mfg Practice(GMP) standard.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
Ocugen, Inc. - Facilities Security Manager
Malvern, PA, 06/XXX5 - 07/2021
  • Managed a team of Security Officers in conscious effort to deliver top-quality services. Responsibility included oversaw incident reports and files quickly and accurately.
  • Worked with head of building safety department to implement security policy.
  • Make sure team compliance with professionalism guidelines and security team standards.
  • Oversaw security officers training , policy and new procedures are enforced.
  • Worked with the security officers to carry out investigations of any incidents and wrote reports for permanent record.
  • Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
  • Developed and implemented training methods to promote and improve officer performance.
  • Oversaw highly effective, well trained security team to secure company asset and secured employees safety.
  • Assessed company security risks and developed actionable solutions to be presented to management.
American Advanced Management, Inc - IT Support Specialist
Fresno, CA, 02/XXX1 - 06/XXX4
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Coordinated and architected Shoretel Voip phone system implementation to replaced old analog phone system.
  • Assisted management installed and configured cloud backup for upper management workstations.
  • Setup and replaced company Servers to meet production
  • Coordinated and helped project completion and meet deadline
  • Assisted implementing and installing broadcast video recording system
  • Involved major upgrades to the business management system, Clients and Profits, bringing the company up to date with the software, solving various bugs, and enabling the deployment of Intel based Macs to various users.
Accomplishments
  • Consistently maintained 99.9% system uptime.
  • Expanded company network to serve multiple facilities at the same time to keep IT department cost down.
  • Created highly effective new security teams that significantly impacted on production and employees safety at all time.
  • Implemented cloud base office 365 email system & disaster backup and Enterprise WAP system.
  • Implemented SD-WAN and redundant fiber Circuit to keep system 99.9% uptime.
  • Spearheaded cloud base mobile frontline Digital Production System (RedZone).
  • Designed & deployed a wireless bridge network to support multiple facilities to help the company to keep the cost down.

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Resume Overview

School Attended

  • California State University - Los Angeles
  • Pasadena City College

Job Titles Held:

  • IT Manager
  • Facilities Security Manager
  • IT Support Specialist

Degrees

  • Bachelor of Science
  • Associate of Arts

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