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IT Manager Resume Example

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IT MANAGER
Professional Summary

Ambitious IT Manager oversees technology deployment and maintenance. Instructs and leads staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Offering a strong understanding of device configuration, networking protocols and operating system specifications. Experienced in customer and technical support working to diagnose and solve problems rapidly and efficiently. Proficient in Windows and Unix server environments and able to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.

Skills
  • Networking issues/ Maintenance
  • Windows and Linux
  • Disaster Recovery Planning
  • MS Office
  • Project organization
  • Relationship development
  • Documentation Management
  • Systems administration
  • Strategic planning
  • Logistics management
  • Inventory control
  • Customer-oriented
  • Exceptional communication skills
  • Data analysis
  • Creative problem solver
  • Quality assurance
  • Risk mitigation and management
  • Results-oriented
  • Front-end web development
  • Extremely organized
  • Network Hardware and Software Maintenance
  • System Configuration
Work History
IT Manager, 04/2019 to Current
North Forty Lodging (DBA. Alderbrook Resort & Spa) – Union, WA
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Closely collaborated with project members to identify and quickly address problems.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Installed and managed audiovisual equipment.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Built, customized and repaired technology based on staff requests.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Asset Protection Manager, 10/2017 to 04/2019
Target Corporation – Silverdale, WA
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Built cross-functional relationships with business partners to reduce losses.
  • Monitored security and handled incidents in a calm and professional manner.
  • Monitored security cameras for improper actions.
  • Investigated all security and safety violations.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary or theft.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Owner/Operator, 06/2012 to 12/2018
Kyles Web Services (Freelance) – Port Orchard, WA
  • Monitored income expense sheets to track and adjust expenses.
  • Prospected to obtain new accounts while maintaining relationships with existing accounts.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Developed and evolved the consumer-facing, multi-channel road map for desktop, mobile and mobile web applications.
  • Maintained and monitored the server, the wireless network and other server infrastructure.
  • Collaborated with support teams to launch products on time and within budget.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
Shift Supervisor, 05/2013 to 10/2017
Starbucks – Bremerton, WA
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Led and directed team members on effective methods, operations and procedures.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Provided base level IT support to non-technical personnel within the business.
  • Worked with Simphony POS systems
Education
Bachelor of Science: Information Technology, 2019
Arizona State University - Tempe, Arizona
General Education: 2015
University of Phoenix - Dublin, CA
General Studies: 2013
Diablo Valley College - Concord, CA
High School Diploma: 2012
Monte Vista High School - Danville, CA
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Resume Overview

Companies Worked For:

  • North Forty Lodging (DBA. Alderbrook Resort & Spa)
  • Target Corporation
  • Kyles Web Services (Freelance)
  • Starbucks

School Attended

  • Arizona State University
  • University of Phoenix
  • Diablo Valley College
  • Monte Vista High School

Job Titles Held:

  • IT Manager
  • Asset Protection Manager
  • Owner/Operator
  • Shift Supervisor

Degrees

  • Bachelor of Science : Information Technology , 2019
    General Education : 2015
    General Studies : 2013
    High School Diploma : 2012

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