Skilled Technologist with over 13 years of experience configuring computers, servers, and peripheral devices to work within established company and security parameters. I'm an individual who's well versed in standard operating procedures (SOP). Adept at managing permissions, filters and file sharing. I possess a combination of Tier 1& Tier 2 support, Service Desk Operations, Incident & Change Request, IT Service Management, Key Performance Indicators, and Service Level Agreements. As a practiced troubleshooter with excellent diagnostics, repair abilities, strong attention to detail, methodical approach and stellar organizational skills. I feel that I would be an excellent asset to your team. Please take a moment to review my resume, application, and/or cover letter and select me as a candidate for the position.
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