Highly capable technical professional and charismatic leader, providing 19+ years of IT services for a Fortune 100 corporation. Responsibilities range from corporate IT strategy to infrastructure services and executive level support. Special expertise in enterprise mobility and technical exploration, working with a broad range of mobile devices, wireless carriers, mobile OS platforms and software solution vendors to provide first-class mobile services within a complex, global enterprise environment.
000 mobile employees and 22,000 devices, worldwide.
Deep technical insight, relationships and experience with AirWatch, Microsoft Intune/EMS, MobileIron, Citrix XenMobile, Good, SAP, Tangoe and more.
Managed and implemented an Enterprise app store, securely delivering over 60 corporate apps across mobile platforms.
Strong technical and management experience across all Windows desktop and server platforms.
Skilled with Windows Domains and tools including Active Directory, DNS, DHCP, IIS, Group Policy, and SMS/SCCM.
Proficient skillset across Microsoft Office, O365, OneDrive for Business, OneNote and SharePoint technologies.
Highly qualified and accomplished leader of technical and customer focused IT groups with roots in excellent customer service skills and a passion to help others.
Quick learner with the ability to adapt rapidly to changing technologies, which is crucial in the mobility field.
Extremely effective in both team and individual environments.
I have presented on behalf of Qualcomm on IT topics in multiple forums including Gartner Catalyst, Mobile World Congress, CTIA, CES, HDI as well as numerous corporate employee sessions.
I have experience working with customers and fellow employees in the areas of support and training on new technologies.
I successfully created and conducted mobile training programs for Qualcomm Employees and IT Staff across 44 countries.
I have co-authored and presented Qualcomm's Mobile Roadmap and Strategy update to the CIO and his direct reports on a semi-annual basis.
IT Enterprise mobility Manager February 2010 to Current
I currently manage the IT Enterprise Mobility team for Qualcomm Incorporated.
My team is responsible for the on-premises mobile infrastructure serving over 35,000 employees in 40+ countries enabling all major platforms and OEMs.
While transitioning to a mobile-first strategy for our employees, I work with corporate legal, IT and BU stakeholders as well as internal councils to establish guidelines, roadmap and overall strategy for the Enterprise.
I am responsible for R&D in mobile areas to facilitate mobile productivity while ensuring security of corporate data.
Mobile services include the corporate app store, mobile mail/PIM sync (EAS), secure browsing, collaborative file storage, mobile cert management, micro-VPN and more.
I keep close relationships with all major US carriers and select international service providers, often working as partners in joint initiatives.
I have assisted with the development of a new Pay-as-you-go Enterprise data service, based upon the Gobi modem for laptops and tablets which has been deployed as a low cost Computrace enabler and a new publically available offering.
I work with company acquisitions from the mobile perspective, and concurrently manage the Microsoft Exchange Tier 2 team, handling all escalated messaging back-end issues.
I have also successfully managed top tier desktop engineering and Mac OS teams throughout my IT management career.
IT Engineer (Associate/Intermediate/senior/staff) June 2001 to February 2010Qualcomm Incorporated
Created the first corporate image for Qualcomm supporting multiple models and OEMs, reducing image creation cost by over 90%.
Incorporated network boot for imaging and retired use of media boot disks.
Led the Windows XP migration for the company.
Wrote installer packages for automated distribution via SMS.
Worked with US carriers to develop and enhance capabilities with Gobi broadband modules and 3rd party access managers.
As a senior engineer, I co-founded the IT Mobility Team for Qualcomm in 2003, enabling BREW and RIM devices to access PIM data.
Supported and worked with the Business Development team to bring Gobi WWAN to the enterprise while working with US carriers on unified connection manager utilities.
I defined and conceptualized a new IT Walk Up Center/Mobile Service Desk for Qualcomm and began managing that team as a Staff Engineer.
Assisted with the design of ActiveSync for BREW phones with a 3rd party developer.
it field service technician, (Associate/intermediate/senior/specialist) qualcomm incorporated May 1996 to June 2001
Performed desktop and laptop repairs as well as computer system upgrades for all Qualcomm employees via phone/remote connection as well as in-office visits.
Specialized in Windows 95 for first-gen laptop deployments in the enterprise.
Supported corporate transitions from Windows 95, Windows NT 3.5, Windows NT 4.0 and Windows 2000 as well as Mac OS 7.x+ and Novell 4.x.
Directly supported C-level executives with in-office and in-home service repairs.
Quickly became the technical lead for department staff.
Trained BU teams on new technologies across US locations.
Wrote technical and troubleshooting guides and technician check-off sheets.
Heavily influenced drive toward laptop adoption over desktop workstations.
Assisted IT initiatives pioneered the mobilization of corporate Exchange data and synchronizing data to mobile devices utilizing Windows CE, Palm OS and BREW-based technologies.
Supported executives on mobile device setup and usage.
Education and Training
Bachelor's Degree : 1992Grossmont College Coleman Universitycoleman university - san diego, ca - computer information systems
Completed the CIS program in April 1996, studying multiple coding languages and graduating with Honors among my class.
grossmont community college - el cajon, CA - General Education
acquisitions, Active Directory, broadband, Business Development, C, Citrix, CA, content, excellent customer service, DHCP, DNS, Engineer, IIS, image, imaging, information systems, IT management, laptops, legal, Mac, Mac OS, Mac OS 7.x, managing, messaging, access, Exchange, Microsoft Exchange, mail, Microsoft Office, office, SharePoint, Windows, Windows 2000, Windows 95,, Windows 95, Windows NT 4.0, Windows XP, migration, modem, Enterprise, network, Novell 4.x, developer, Palm OS, coding, Quick learner, repairs, san, SAP, SMS, strategy, technician, phones, phone, troubleshooting, upgrades, utilities, VPN, Windows CE, Windows NT 3.5