IT Director's Administrative Assistant Resume Example
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IT DIRECTOR'S ADMINISTRATIVE ASSISTANT
Summary
- Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting.
- Efficient Administrative Assistant with 3 years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections.
Multitasking Secretary with experience in calendaring systems and meeting coordination. Strong skills in document editing, issue resolution and communication. Considered valuable administrative asset to organization.
Skills
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Experience
IT Director's Administrative Assistant, 09/2017 － CurrentWind River Hotel & Casino － City , STATE
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Liaised between internal and external stakeholders to provide updated project status and performance reports.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Managed a team of 10 IT Techs, including training and task delegation.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Table Games Floor Supervisor/Dealer Service Representative, 04/2006 － 03/2017Wind River Hotel & Casino － City , STATE
- Managed overall operation of casino table games in assigned pits, including tournaments and class III in accordance with applicable state regulations, company policies and internal controls.
- Supported confidentiality of all casino trade secrets and proprietary information, including business processes, customer lists and marketing plans.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Established and maintained banks and table limits for each game.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Created agendas and communication materials for team meetings.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Electronics Cashier, 05/2004 － 07/2004Walmart Super Center － City , STATE
- Collected merchandise from store and searched back-end locations for customer purchases.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Unboxed new merchandise and added to shelves in accordance with systems and stock rotation policies.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Worked closely with front-end staff to assist customers.
- Resolved issues with cash registers, card scanners and printers.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Helped customer locate and select appropriate merchandise throughout store.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Counted product stock to maintain inventory records.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and exact supplies of orders.
Education and Training
05/2005Central Wyoming College － City, StateAssociate of Applied ScienceBusiness Office Systems
Activities and Honors
- Presidents Honor Role Member, Alumni Association, for Central Wyoming College.
- Certified Customer Service Specialist
- Certified in Microsoft Office Programs.
Certifications
- Microsoft Office Specialist (MOS)
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Resume Overview
School Attended
- Central Wyoming College
Job Titles Held:
- IT Director's Administrative Assistant
- Table Games Floor Supervisor/Dealer Service Representative
- Electronics Cashier
Degrees
- Associate of Applied Science Business Office Systems
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