- Computer Skills
- Positive attitude & Professional demeanor
- MS Office Proficiency
- Video Technologies - Microsoft TEAMS, Zoom meetings, Lync, Google Meet, WebEx)
- Problem Tracking - Service Now, TRAK, Front Range, Logging (HEAT), Clarify, Remedy
- User Management Tools - Active Directory, Novell Console One
- Excellent worth ethic
- QA - Piloting Process
- ATM's (NCR, Diebold, Triton, Genmega & Hyosung)
- Documentation Skills
- MS SQL Reporting & Analysis
- Routers - Lynksys, D-Link, Netgear, Ventus, Cisco
- Tact & Diplomacy when handling escalated customer issues
- Fluent in English and Spanish
- Mobile Devices
- Ability to follow-through on complex multi-step tasks
- Troubleshooting proficiency
- Windows Operating Systems
| - Remote Control Tools - PC Duo, LogMeIn Rescue, Dameware, NetMeeting, PC Anywhere, ATT Connect, Lync, MS Teams, WebEx, CrossTec
- Staff training
- Relationship-Building
- Support Ticket System Management
- Remote System Analysis
- Install Software
- Deployment
- Work Independently
- Detail Oriented
- Process Documentation
- Quality Reviews
- Change Management Processes
- Ability To Adapt
- Service Management
- Leading Meetings
- Interdepartmental activity management
- Time management and prioritization
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