it coordinator resume example with 8 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A Knowledgeable IT Coordinator that oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

  • Certified Associate in Project Management (CAPM)
  • CompTIA Security+
  • CompTIA Project+
  • Systems Security Certified Practitioner (SSCP)
  • Software repair
  • Computer system repair
  • Mobile device expertise
  • Hardware diagnostics
  • Ethernet and firewall proficient
  • LAN aptitude
  • Performance tuning
  • Preventive and reparation maintenance
  • Written and oral communication
  • Policies and procedures
  • Hardware documentation
  • Conceptual thinking
  • Email management software
  • Excellent diagnostic skills
  • Conflict resolution
  • New employee mentoring
  • System upgrades
  • Remote access technology
  • Troubleshooting
  • Team leadership
  • System backups
  • Documentation and control
  • Scheduling
  • Microsoft Office expertise
  • Office administration
  • Deadline driven
  • Friendly nature
  • Excellent multi-tasking ability
  • Travel Arrangements
Work History
07/2019 to Current IT Coordinator B Hotels & Resorts | Marathon, FL,
  • Oversaw expenditures and worked with accounting department to manage budgets.
  • Led comprehensive Video Graphic Operator training for 10 staff members.
  • Gathered and organized materials in support of virtual operations.
  • Codified office structures and processes to promote teamwork and performance.
  • Received and responded to customer requests via letter, email, telephone and in-person approaches.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Saved $50,000 by implementing cost-saving initiatives that addressed long-standing problems.
  • Oversaw network performance, making changes to boost overall efficiency and power.
  • Monitored stability of network and wireless services to deliver comprehensive stability.
  • Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance.
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Provided planning for annual budgets to fund IT projects and controlled spending within budget.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
04/2018 to 05/2019 Advanced Repair Agent Best Buy | Elmira, NY,
  • The role is in constant contact with the customer from the moment the unit is checked in, throughout the repair process and until the unit is picked up.
  • Performed regular upgrades to ensure systems remained updated.
  • Assembled, maintained and repaired system hardware.
  • Provided customers with troubleshooting, repair and support services within Microsoft Windows and Mac OS environments.
  • Worked frequently with Apple systems to complete knowledgeable inspections and skilled repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision and contacted management and supervision of problems requiring override. 
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reported issues to Management so that effective resolutions could be immediately put into place.
10/2017 to 04/2018 Consultation Agent Best Buy | Everett, MA,
  • Part time as a Consultation Agent, constantly engaging customers to provide technical solutions and recommendations.
  • Always striving to work towards an organized and efficient workplace.
  • Worked with management to resolve technical and administrative problems, improve operations and provide exceptional customer service.
02/2013 to 09/2017 Office Manager Jackson Hosptial & Clinic | Montgomery, AL,
  • Managed the main office while engaging with lawyers, accountants and notaries.
  • Establishing a filing system along with a more organized work flow forming better communications between the office and field operations.
  • Was designated Director of Italian company to administer the company assets in Argentina while working for Inspec Group as well.
  • Meanwhile, would act as shift supervisor in important field operations at local ports engaging with local unions, foremen and vessel Captains and First Officers.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Handled all incoming business and client requests for information.
Expected in 07/2021 to to Bachelor of Applied Science in Information Technology | Information Technology Broward College, Fort Lauderdale, FL GPA:

With a Specialization in Cyber Security and Ethical Hacking

Expected in 2019 to to Associate of Arts | Information Technology Broward College, Fort Lauderdale, FL GPA:
Expected in to to High School Diploma | Colegio San Bartolome, Rosario, SF GPA:
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Broward College
  • Broward College
  • Colegio San Bartolome

Job Titles Held:

  • IT Coordinator
  • Advanced Repair Agent
  • Consultation Agent
  • Office Manager


  • Bachelor of Applied Science in Information Technology
  • Associate of Arts
  • High School Diploma

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