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IT Coordinator Resume Example

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IT COORDINATOR
Professional Summary

Proficient Technician successful at troubleshooting technical issues and training end-users. Seeking a position in the Information technology field; skilled in problem-solving and solution management. Looking for a long-term position with a growing team. Excellent work ethic and strength in boosting company morale. Proficient in supporting hardware and software issues for Apple and Windows products. Specializes in troubleshooting iPod, iPad, iPhone, Apple Tv, Mac Computer, Windows PC,Android phone, Android tablet, Apple IOS, Apple OS, Windows, Office 365 business suite,Adobe Acrobat, File-maker, Azure Active directory.

Skills
  • Apple Certified Specialist (ACS)
  • Apple Certified Desktop Technician (ACDT)
  • Data collection
  • End-user support
  • Employee training and development
  • Problem-solving and Interpersonal skills
  • Project management
  • Confidential data management
  • Advanced computer proficiency
  • Billing systems and software
  • Records organization and review
  • Sale expertise and POS systems expert
  • Administrative support
  • Technical support
  • MS Office proficiency
  • Equipment setup
  • Customer Service
  • Hardware and Software Installation
  • Project Management
  • Information Security
Work History
IT Coordinator02/2020 to Current
Company Name – City, State
  • Managed IT department for 3 Campuses
  • Oversaw IT department operations and training.
  • Supported phone, photocopier, fax machine and other physical equipment.
  • Conferred with Corporate IT teams to advise and plan for short-term and long-term IT system upgrade needs.
  • Maintained camera and physical security systems.
  • Communicated with Corporate IT team to resolve technology issues.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed Computers and cell phones using MDM
  • Wrote policy, procedure and manuals for students and Staff
Microsoft office 365 Ambassador09/2019 to 01/2020
Company Name – City, State
  • Supported Microsoft Office 365 business issues
  • Navigated global administrators through Active directory and the Admin Center to assist with managing end-users
  • Troubleshot and repaired Administrative issues using back end repairs, PowerShell commands, or making changes in the MS office Admin centers or Active directory
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
  • Documented all transactions and support interactions into the system for future reference using, excel, Onenote, notes, or word.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Removed malware, ransomware, and other threats from laptops and desktop systems
Genius,Admin,Sales,Tech Expert03/2014 to 08/2019
Company Name – City, State
  • Provided technical support Scheduled customers appointments
  • Assisted in Spanish translation
  • Assisted and educated customers on how to set up devices
  • Analyzed test results to locate and determine causes of malfunction
  • Resolved customer issues in a clear, courteous and straightforward manner
  • Installed software, modified and repaired hardware and resolved technical issues
  • Managed call flow and responded to technical support needs of customers
  • Mentored and coached new employees by offering insight into successful task prioritization
  • Performed hardware repairs daily to meet deadlines
Senior Level Production Specialist 10/2008 to 05/2016
Company Name – City, State
  • Maintained adequate productivity by setting and enforcing deadlines
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Processed financial documents including contracts, expense reports and invoices
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
  • Educated other technical engineers and support professionals to provide professional development and skill enhancement
  • Diligently followed up with customers about existing orders, informing on status and responding to questions
  • Developed and maintained positive customer relationships resulting in increased account services and expansion
Education
Mac Certification: Macintosh Hardware2019Apple Inc- City
60 Hour Course On Project Management 2015Xerox Learning Courses- City
Professional Diploma: Child Day Care2007Ashworth University- City
Bachelor of Arts: English/Business/Judaic Studies2005University at Albany- City
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Resume Overview

School Attended

  • Apple Inc
  • Xerox Learning Courses
  • Ashworth University
  • University at Albany

Job Titles Held:

  • IT Coordinator
  • Microsoft office 365 Ambassador
  • Genius,Admin,Sales,Tech Expert
  • Senior Level Production Specialist

Degrees

  • Mac Certification : Macintosh Hardware 2019
    60 Hour Course On Project Management 2015
    Professional Diploma : Child Day Care 2007
    Bachelor of Arts : English/Business/Judaic Studies 2005

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