it coordinator resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Proficient Technician successful at troubleshooting technical issues and training end users. Seeking a position in the Information technology field .Skilled in problem-solving and solution management. Looking for a long-term position with a growing team. Excellent work ethic and strength in boosting company morale. Proficient in supporting hardware and software issues for Apple and Windows products. Specializes in troubleshooting Ipod, Ipad, Iphone, Apple Tv, Mac Computer, Windows PC,Android phone, Android tablet, Apple IOS, Apple OS, Windows, Office 365 business suite,Adobe Acrobat, File-maker, Azure Active directory.

  • Apple Certified Specialist (ACS)
  • Apple Certified Desktop Technician (ACDT)
  • Data collection
  • End-user support
  • Employee training and development
  • Problem-solving and Interpersonal skills
  • Project management
  • Confidential data management
  • Advanced computer proficiency
  • Billing systems and software
  • Records organization and review
  • Sale expertise and POS systems expert
  • Administrative support
  • Technical support
  • MS Office proficiency
  • Equipment setup
  • Customer Service
  • Hardware and Software Installation
  • Project Management
  • Information Security
Work History
02/2020 to Current
IT Coordinator B Hotels & Resorts Marathon, FL,
  • Manager of IT department for 3 Campuses
  • Manager of IT department operations and training.
  • Maintained phone, photocopier, fax machine and other physical equipment.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Maintained camera and physical security systems.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed Computers and cell phones using MDM
  • Wrote policy, procedure and manuals governing internal IT use.
09/2019 to 01/2020
Microsoft Office 365 Support Representative Zones Infrastructure City, STATE,
  • Supported Microsoft Office 365 business issues
  • Navigated global administrators through Active directory and the Admin Center to assist with managing end users
  • Troubleshooted and repaired Administrative issues using back end repairs , powershell commands or making changes in the office Admin centers or Active directory
  • Documented all support interactions for future reference
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Removed malware, ransomware and other threats from laptops and desktop systems
03/2014 to 08/2019
Genius,Admin,Sales,Tech Expert Genius Bar, Apple Inc City, STATE,
  • Provided technical support Scheduled customers appointments
  • Assisted in Spanish translation
  • Assisted and educated customers on how to set up devices
  • Analyzed test results to locate and determine causes of malfunction
  • Resolved customer issues in a clear, courteous and straightforward manner
  • Installed software, modified and repaired hardware and resolved technical issues
  • Managed call flow and responded to technical support needs of customers
  • Mentored and coached new employees by offering insight into successful task prioritization
  • Performed hardware repairs daily to meet deadlines
10/2008 to 05/2016
Senior Level Production Specialist GE/Xerox City, STATE,
  • Maintained adequate productivity by setting and enforcing deadlines
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Processed financial documents including contracts, expense reports and invoices
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
  • Diligently followed up with customers about existing orders, informing on status and responding to questions
  • Developed and maintained positive customer relationships resulting in increased account services and expansion
Expected in 2019 to to
Mac Certification: Macintosh Hardware
Apple Inc - Albany Ny,
Expected in 2015 to to
60 Hour Course On Project Management :
Xerox Learning Courses - Rotterdam Junction, NY,
Expected in 2007 to to
Professional Diploma: Child Day Care
Ashworth University - Fort Benning, GA,
Expected in 2005 to to
Bachelor of Arts: English/Business/Judaic Studies
University at Albany - Albany Ny,

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Resume Overview

School Attended

  • Apple Inc
  • Xerox Learning Courses
  • Ashworth University
  • University at Albany

Job Titles Held:

  • IT Coordinator
  • Microsoft Office 365 Support Representative
  • Genius,Admin,Sales,Tech Expert
  • Senior Level Production Specialist


  • Mac Certification
  • 60 Hour Course On Project Management
  • Professional Diploma
  • Bachelor of Arts

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