Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Resourceful IT professional with 5+ years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges.

Skills
  • Administrative leadership
  • Leadership
  • Multitasking
  • Maintenance & Repair
  • Training & Development
  • Jamf
  • Active Directory
  • MS Office Suite
  • Mac OS
  • G Suite
  • Windows
  • Linux
  • Kubernetes
  • AWS
  • Windows
  • VPN
  • Single Sign-On
  • Hardware Support
  • Software Support
  • Critical thinking
  • End-User Training
  • Troubleshooting and Maintenance
Experience
IT Coordinator , 10/2017 to Current
B Hotels & ResortsFort Lauderdale, FL,
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Managed IT systems consisting of Mac, Windows, and hybrid environments across multiple departments with 1000+ users
  • Provided direct tier-1 to tier-3 end user assistance and general IT support to 30+ persons daily using the ServiceNow ticketing system.
  • Implemented a hybrid help desk architecture to during the COVID pandemic while training and supervising 40+ students on the processes.
  • Active Directory admin that has rights over account management, user creation/deletion, permission access, and network rights.
  • Learned new tools and systems, gaining enough depth to assist users and manage permissions using Active Directory, and Jamf Supported Windows, Apple, and GNU/Linux operating systems, system migration using jamf, mobile devices, standard productivity applications, networking, and numerous University academic and administrative applications.
  • Supported Windows, Apple, and Linux operating systems, system migration using jamf. Also supported mobile devices, and numerous University applications for campus wide consumption.
IT Support Associate, 07/2016 to 10/2017
Iconma, L.L.C.Kalamazoo, MI,
  • Maintained and administered information technology systems for a 200 person University department
  • Manage daily operations of the IT department as the System Administrator.
  • Develop new strategies and IT procedures to increase efficiency in internal communications and cybersecurity in order to stay NIST compliant and increase data security for government agency clients
  • Purchasing and tracking equipment and inventory
  • Troubleshoot via remote control client, phone call, Zoom, and email
    Re-image devices for new users
  • Manage Active Directory: account management, network rights/permissions, access networks shares
  • Manage all IT related budget and expenses by approving and inputting invoices into Salesforce to stay within the budget
  • Installed software and hardware products remotely or on site with users around multiple departments
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • During a department wide Windows 10 implementation, Provided on-site technical support after project implementation and recommended product changes and upgrades to department users.
Office Manager , 01/2014 to 07/2016
Bowery Residents CommitteeNew York, NY,
  • Supervised 3-5 students weekly; including overall onboarding, training, and development
  • Assisted in migration of company-wide rollout from Windows 7 to Windows 10.
  • Responsible for department billing, office procurement, budget allocation, and reporting
  • Generated and analyzed reports as an administrator using the T2 Parking system. This was a case and data management system
  • Analyzed data via flex and fleet manager, which is a parking inventory tracking system. Using this to add and delete users, formulate budgeting sheets, and overall administrative support for the whole department.
Education and Training
Associate of Science: Sports And Fitness Administration, Expected in 05/2010
High Point University - High Point, NC,
GPA:
  • Major in Sports Management
  • Minor in Information Systems
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claireii/
Certifications
  • Amazon Web Services Cloud Practitioner License - November 2020-2023
  • ACMT Apple Certified Mac Technician - October 2017
  • Dell Enterprise Certification - November 2017
  • Jamf Associate - December 2020

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Resume Overview

School Attended

  • High Point University

Job Titles Held:

  • IT Coordinator
  • IT Support Associate
  • Office Manager

Degrees

  • Associate of Science

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