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Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated IT professional for large CPA firm with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking IT Coordinator position. Offering excellent communication and good judgment.
- Successfully operated the IT department for 130 users.
- Documented and resolved issue daily, with users and our vendors and partners.
- Supervised technology needs for 130 users.
- Collaborated with our partners in the development of the firms infrastructure.
- Provided support for the firms users.
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- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Communicated regularly with customers concerning data exchange and technology integration.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and executed resolution for network and server issues.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to Senior Technician.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
- Processed over 25 support requests weekly for technical assistance on wide range of issues related to Accounting Software.
- Linked computers to network and peripheral equipment.
- Maintained accurate records of [Timeframe] communications, remedial actions and installation activities.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Delivered training for staff development, change management and materials, process and technical controls.
- Maintained store equipment, printers and fax machines.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Developed and administered project budgets.
- Established and maintained long-range plans for quality assurance.
- Prepared quotes for new products and services and composed budgets.
Franklin University - Columbus, OH
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School Attended
- Franklin University
Job Titles Held:
- IT Coordinator
- IT Technician
- Self Storage Manager
Degrees
- Bachelor of Science
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