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it audit resume example with 3 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.

Skills
  • Knowledge and experience in programming languages such as (Python, Java, C++, HTML, JavaScript, SQL)
  • Knowledge and experience in operating systems such as ( AS400, SAP, Linux/Unix, Sun OS, Windows)
  • Knowledge and experience in Data Analytics tools (Alteryx, HighBond ACL)
  • Software Engineering, Database Management, Information Assurance and Security
  • Excellent with Microsoft Office (Word, Excel, PowerPoint, Access)
  • Leadership and Mentor skills
  • Planning and organizing events
  • Time management
Education
The University of The West Indies Mona Mona Campus , Mona , Kingston, Expected in 06/2020 Bachelor of Science : Information Technology - GPA :
William Knibb Memorial High School Falmouth, Expected in 06/2015 Caribbean Advanced Proficiency Examination (CAPE) : - GPA :

Units of CAPE Including: Communication Studies, Caribbean Studies, Information Technology, Management Studies and Sociology

Holland High School Falmouth, Expected in 06/2013 High School Diploma : - GPA :

(9) CSEC Subjects Including: Mathematics, English Language, Social Studies, Biology, Principles of Accounting, Principles of Business, Office Administration, Electronic Document Preparation Management (EDPM)

Work History
Finastra - IT Audit
Paris, , JM 01/2022 - Current
  • Participated in team projects, demonstrated ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with clients.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications
Gates Corp - IT Help Desk - Intern
Dallas, , JM 12/2021 - 12/2021
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
Matrix Systems And Technologies, Inc - Website Administrator
City, , MD 06/2021 - 12/2021
  • Perform regular maintenance check to website on WordPress Platform
  • Update, modify and delete webpages upon request
  • Work with business, legal and design requirements to build pages that follow both company and industry standards.
  • Paid attention to detail while completing assignments.
Conduent Call Center - Customer Experience Associate
City, , JM 04/2020 - 09/2021
  • Provide IOS, IPadIOS and MacOS technical support to customers via Live Chat Sessions
  • Work with Department Supervisor to create weekly team performance reports
  • Asked customers questions to determine, verify and solve common problems.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.
  • Investigated customer complaints and escalated issues to address critical requests.

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Resume Overview

School Attended

  • The University of The West Indies Mona
  • William Knibb Memorial High School
  • Holland High School

Job Titles Held:

  • IT Audit
  • IT Help Desk - Intern
  • Website Administrator
  • Customer Experience Associate

Degrees

  • Bachelor of Science
  • Caribbean Advanced Proficiency Examination (CAPE)
  • High School Diploma

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