Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Knowledge Manager with talent for Microsoft Office and IT . Strong knowledge of Sharepoint and IT Fundamnetals. Communicative and team-oriented with proficiency in Sharepoint. Proven history of fostering drive to meet team, individual and management objectives.

  • Grant administration
  • Strategic planning
  • Partnership development
  • Hiring and recruitment
  • Project Management
  • Communications
  • Project organization
  • Relationship development
  • Customer service
  • Security systems
  • MS Office
  • Supervision
  • Planning and coordination
  • Administrative support
  • First Aid/CPR
  • Application installations
  • Troubleshooting and diagnostics
  • Network security measures
  • Help desk assistance
  • Computer configurations
  • Technical Troubleshooting
  • Customer support needs assessment
  • Computer maintenance
  • Software upgrades
  • Service desk support
  • Equipment repair
06/2020 to Current IT Assistant Custom Computer Specialists, Inc. | New Hyde Park, NY,
  • Supported the IT manager with department administrative duties.
  • Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
  • Set up and configured system user hardware and software applications.
  • Maintained company filtering protocols and network security settings.
  • Responded to support tickets within 24-48 Hours to improve customer service.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
01/2015 to Current Knowledge Management Specialist/SharePoint Administrator Eresearchtechnology, Inc. | Cambridge, MA,
  • Enforced standards of care and developed structures to track and evaluate compliance with frameworks.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Created agendas and communication materials for team meetings.
  • Specified user access levels for each database segment to protect database integrity and company information.
  • Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
  • Analyzed and developed technical and functional specifications for databases serving up to 1000 employees.
  • Improved operations by working with team members and customers to find workable solutions.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
03/2019 to 04/2020 Project Manager Stanford Hotel Group | Pleasanton, CA,
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Oversaw workforce schedules and allocated resources in collaboration with project techs in order to achieve project goals.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
  • Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.
  • Designated potential locations for new lines based on utility lines already in place.
  • Located and determined depths of underground facilities and lines using GSSI equipment.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Filled out daily paperwork based on locations and findings.
  • Searched for underground utilities in all types of weather conditions and notified safety manager of any issues in field.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Handled multiple simultaneous deployment projects against strict deadlines.
11/2018 to 04/2020 Security Officer Allied Universal Security Services | City, STATE,
  • Investigated alarms and disturbances to maintain safety.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Checked credentials and issued passes before allowing access to property.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
Education and Training
Expected in Associate of Science | Bussiness Administration Community College of The Air Force, Biloxi, MS, GPA:
Expected in Associate of Science | Engineering (Pre-Engineering) Southwestern Illinois College, Belleville, IL GPA:
Additional Information
  • DOD Secret Security Clearance
  • ITF+
  • Help Desk Experiece
  • OSHA 10
  • Occupatinal Safety Represenative
  • Proficient at Records Managemnt and Disposition
  • Microsoft Office Specialist (MOS)
  • First Aid/CPR

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School Attended

  • Community College of The Air Force
  • Southwestern Illinois College

Job Titles Held:

  • IT Assistant
  • Knowledge Management Specialist/SharePoint Administrator
  • Project Manager
  • Security Officer


  • Associate of Science
  • Associate of Science

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