Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Knowledge Manager with talent for Microsoft Office and IT. Strong knowledge of Sharepoint and IT Fundamnetals. Communicative and team-oriented with proficiency in Sharepoint. Proven history of fostering drive to meet team, individual and management objectives.
Skills
Grant administration
Strategic planning
Partnership development
Hiring and recruitment
Project Management
Communications
Project organization
Relationship development
Customer service
Security systems
MS Office
Supervision
Planning and coordination
Administrative support
First Aid/CPR
Application installations
Troubleshooting and diagnostics
Network security measures
Help desk assistance
Computer configurations
Technical Troubleshooting
LAN/WAN
Customer support needs assessment
Computer maintenance
Software upgrades
Service desk support
Equipment repair
Experience
06/2020 to CurrentIT AssistantCustom Computer Specialists, Inc. | New Hyde Park, NY,
Supported the IT manager with department administrative duties.
Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
Set up and configured system user hardware and software applications.
Maintained company filtering protocols and network security settings.
Responded to support tickets within 24-48 Hours to improve customer service.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Consistently responded to customer service emails within standard window for optimal response.
Performed daily maintenance of computer systems to keep network processes fluid.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Maintained inventory of IT supplies by checking and documenting levels regularly.
01/2015 to CurrentKnowledge Management Specialist/SharePoint AdministratorEresearchtechnology, Inc. | Cambridge, MA,
Enforced standards of care and developed structures to track and evaluate compliance with frameworks.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Created agendas and communication materials for team meetings.
Specified user access levels for each database segment to protect database integrity and company information.
Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
Analyzed and developed technical and functional specifications for databases serving up to 1000 employees.
Improved operations by working with team members and customers to find workable solutions.
Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
03/2019 to 04/2020Project ManagerStanford Hotel Group | Pleasanton, CA,
Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
Oversaw workforce schedules and allocated resources in collaboration with project techs in order to achieve project goals.
Modified and reconstructed project plans to better align with organizational objectives.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Brought projects in on-time and in accordance with budget and quality standards.
Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.
Designated potential locations for new lines based on utility lines already in place.
Located and determined depths of underground facilities and lines using GSSI equipment.
Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
Filled out daily paperwork based on locations and findings.
Searched for underground utilities in all types of weather conditions and notified safety manager of any issues in field.
Laid out cabling plans and ran through buildings to desired locations.
Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Continuously applied quality-improvement methodologies to improve work processes.
Handled multiple simultaneous deployment projects against strict deadlines.
11/2018 to 04/2020Security OfficerAllied Universal Security Services | City, STATE,
Investigated alarms and disturbances to maintain safety.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Oversaw premises to identify security risks to promote employee and visitor safety.
Responded to emergency situations quickly to minimize risk and injury.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Checked credentials and issued passes before allowing access to property.
Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
Education and Training
Expected in Associate of Science | Bussiness AdministrationCommunity College of The Air Force, Biloxi, MS, GPA:
Expected in Associate of Science | Engineering (Pre-Engineering)Southwestern Illinois College, Belleville, ILGPA:
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