Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced with over 6 years of experience in Telecom industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

2 years of diverse experience as Team Lead in India Lab Operations at Tata Consulting Services, responsible for managing CDMA telecommunications equipment setup in Captive environment right from planning and engineering, commissioning, integration and providing support.
4 years of diverse experience as Sr. Engineer working at Vodafone India Ltd in Project Deployment-2G/3G/LTE, RF Quality & Optimization, as Solution deployment & maintenance in complaint analysis, Network expansion (BSS activities) and vendor management.

  • Performance monitoring
  • Troubleshooting and resolution
  • Reporting and documentation
  • Service planning
  • Configuration management
  • Administration
  • Project Planning and Deployment
  • Service Management
  • Quality Management for Delivery
  • Customer Interaction and negotiation
  • Vendor Management
  • Applied thinking
Work History
IT Analyst, 02/2019 - 10/2020
Autokiniton Chicago, IL,
  • Engagement as Engineering Prime by understanding user requirements, performing feasibility check for space, power & network and evaluating material requirements, documenting CO architecture and network configurations mimicking customer’s live setup.
  • Oversaw installation of demo lab with with complete end-to-end hardware connectivity, integration and commissioning of telecom nodes such as BTS, e-BSC, PVG, MGW, VSE, CMB, CMT, BSSM, Power Plant, router and switch to meet user requirements.
  • Help in design and implement PoC setup for MTX design, LTE Baseband, CDMA PV & CDMA GSM, Eniq Event and other Programs.
  • Configuration, troubleshooting, upgrades for system and nodal testing related issues via TRACE ticketing mechanism and meeting targeted 99% SLA.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Participated in internal audits regarding quality management system.
  • Accurate progress reporting and issue/risk management with timely & effective escalation adhering to Lab Operations.
  • Support project communication by coordinating meetings, publishing project status report, highlighting risks, actions, issues & dependencies.
  • Shipping Prime – Carry hassle free process for shipping activities of lab equipment and coordinating with Asset manager for sync in documentation.
Business Associate, 10/2017 - 02/2019
Lyft Cross Plains, WI,
  • Ensured work aligned with service levels agreed and client requirements.
  • Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Tracked and analyzed survey results to determine where improvements in business could be made.
  • Coordinated with various departments in developing project plans for prioritized initiatives and in-depth product knowledge.
  • Investigated and resolved user tickets to foster satisfaction.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Improved quality assurance on site evaluations, internal audits and customer surveys.

Sr.Engineer–RF Quality &Customer Complaint Analyst, 09/2013 - 10/2017
Vodafone City, STATE,
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Saved capital by researching and implementing camouflaged cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Conducted field visits and met corporate customers for business development.
  • Developed and executed go-to-market plans and facilitated internal organizational readiness.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from poor coverage, protecting company reputation and loyal client base.
  • Extract and monitor reports from MYCOM, ENIQ for cell’s performance index.
  • New IBS (Distributive Antenna System) Planning & solution deployment like CE-Repeater extender, Femto/CRAN for customer complaint resolution TNPS.
  • Analysis onAeriso& DRIVE TEST reports. Site visits fortroubleshooting DAS along with RSCP, RSRP/RSRQ, PCI/PSC,EcNo, Rx Qual, CSFB checking on tools like TEMS, G- Net Tracker, NEMO, NCIL.
  • Analyzing network KPIs and trend to identify poor performing radio, core network, DCR, CSSR,ULRSSI and suggesting actions for improving their Network Quality & Network Coverage.
  • Identifying LUT projects to improve network performance along with cost saving to the company.
Trainee Engineer , 08/2013 - 09/2013
Technosoft Engineering Project Ltd, City, STATE,

1. Managing the creation of online product catalogs & product search portal for industrial & manufacturing clients in US.

MBA: Marketing, Expected in 06/2020
BVIMSR - Navi Mumbai,
Bachelor of Technology: Electronics And Communications Engineering, Expected in 05/2013
SNDT Women's University - Mumbai,

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  • SNDT Women's University

Job Titles Held:

  • IT Analyst
  • Business Associate
  • Sr.Engineer–RF Quality &Customer Complaint Analyst
  • Trainee Engineer


  • MBA
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