It Analyst resume example

• Ensured work aligned with service levels agreed and client requirements.
• Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
• Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
• Tracked and analyzed survey results to determine where improvements in business could be made.
• Coordinated with various departments in developing project plans for prioritized initiatives and in-depth product knowledge.
• Investigated and resolved user tickets to foster satisfaction.
• Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
• Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
• Improved quality assurance on site evaluations, internal audits and customer surveys.
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• Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
• Saved capital by researching and implementing camouflaged cost-saving initiatives and creating fresh new approaches to long-standing problems.
• Conducted field visits and met corporate customers for business development.
• Developed and executed go-to-market plans and facilitated internal organizational readiness.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Supervised production planning while using appropriate tools and analysis for smooth production output.
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from poor coverage, protecting company reputation and loyal client base.
• Extract and monitor reports from MYCOM, ENIQ for cell’s performance index.
• New IBS (Distributive Antenna System) Planning & solution deployment like CE-Repeater extender, Femto/CRAN for customer complaint resolution TNPS.
• Analysis onAeriso& DRIVE TEST reports. Site visits fortroubleshooting DAS along with RSCP, RSRP/RSRQ, PCI/PSC,EcNo, Rx Qual, CSFB checking on tools like TEMS, G- Net Tracker, NEMO, NCIL.
• Analyzing network KPIs and trend to identify poor performing radio, core network, DCR, CSSR,ULRSSI and suggesting actions for improving their Network Quality & Network Coverage.
• Identifying LUT projects to improve network performance along with cost saving to the company.

1. Managing the creation of online product catalogs & product search portal for industrial & manufacturing clients in US.