IT Systems Analyst with 6 years of experience assessing, reconstructing and advancing computer systems. Delivered presentations to decision-makers with suggestions including project benefits, cost estimations. Special skill in optimizing systems to address dynamic needs, improve collaboration and strength security.
Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems.
Setup equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware,software, or peripheral equipment, following design or installation
Problem solving – Resolve problems while maximizing client use of computing resources. Fluent in french
A Desire to Learn, Attention to Detail.
VPN, TCP/IP, WAN, LAN
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
ServiceNow ticketing system answer at least 30 tickets a day
Help user via TeamViewer
Live chatting and emailing experience via outlook, teams, TeamViewer
Customer support ,Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
-Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
-Perform data backups and disaster recovery operations.
-Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
-Plan, coordinate, and implement network security measures to protect data, software, and hardware. Resolve issues via chat or phone.
Communicated with vendors regarding back order availability, future inventory and special orders.
-Install hardware and peripheral components like disk drives, printers, keyboards and monitors. Load software packages such as networking components, operating systems and o ce applications.
-Configure PCs and laptops, problem ticket resolutions and track problems. Answer ticket queues , help and guide user to resolve issues.
-Using remedy ticket system to answer and solve tickets.
-Provide customer service to users both on and off campus via phone, email, and chat. Assist customers with common tools such as online learning software, email, and calendar applications.
Comptia Security + certification
intrusion detection system and intrusion detection system.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: