It Administrator resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to complete EHCS (Ethical Hacking Core Skills), and obtaining a position aimed more at achieving set goals.

  • Attention to Detail
  • Project Management
  • Physical Agility and Coordination
  • Problem Solving
  • Verbal Communication
  • Excellent customer service
  • Excellent problem solving ability
  • Professional demeanor
  • Organizational skills
  • Multitasking abilities
  • Excellent oral and written skills
  • Familiarity with MacOS, Windows, and Linux systems
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
  • Microsoft Office
  • Familiarity with Google suite
  • Type 65 WPM
  • Active Directory
  • Collaborative Team Player
  • Help Desk Support
  • Tracking and Documentation
  • Hardware and Software Repair
  • Computer Diagnostics
  • Resolving Problems and Incidents
  • Multitasking and Prioritization
  • Customer Service Support
  • Microsoft Windows and Office
  • Remote Technical Support
  • Hardware and Software Configuration
  • Database Management
  • Delivery Management
  • Device Installation
  • Security+ Certification
  • Incoming Call Management
  • System Configuration
  • System Maintenance
  • Voice and Data Service Migration
  • Customer Needs Assessment
  • Service Desk Team Management
Work History
IT Administrator, 07/2021 - Current
Byrna Technologies Inc. Andover, MA,

  • Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite.
  • Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.
  • Respond promptly and professionally to alerts and end-user IT issues
  • Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions.
  • Function as primary point of contact from assignment of ticket to successful resolution of issue.
  • Maintain a higher level of knowledge on data products and services in order to provide customers with a high level of customer support
  • Work with other employees to complete daily tasks Developed
  • Exceptional time management skills
  • Develop an inventory management system for all company devices
  • FileMaker Development and server setup
  • Ticket handling
  • Customer Service
  • Working with DirectTV/AT&T Mobile Device Management
  • Slack Admin
  • Create apps to work with Google Sheets
  • Google Admin
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
  • Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Implemented and managed all mobile devices.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Created and managed Google and Slack accounts for all employees.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Oversaw development and implementation of improvements to support and network operations.
  • Communicated regularly with customers concerning data exchange and technology integration.
Sales Associate, 03/2021 - 07/2021
Bluegreen Resorts Huntsville, AL,
  • Ability to work a flexible schedule
  • Work with other employees to complete daily tasks
  • Ability to organize materials in an e cient manner
  • Ability to lift and move objects greater than 50 pounds

  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Solved customer challenges by offering relevant products and services.
  • Tracked stock using company inventory management software.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Shelf Stocker, 03/2020 - 08/2020
Novo Building Products Macedonia, OH,
  • Organized warehouse and stockroom areas.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Unloaded arriving product stock and moved to store display areas.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
Laborer, 06/2019 - 08/2019
Stella-Jones Inc. Procurement Tbd, MO,
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Collected measurements and marked locations as part of project preparations.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Maintained and repaired facilities, equipment and tools.
  • Organized materials, tools and equipment to supply team members.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Worked alongside team to accomplish work goals according to schedule.
  • Learned basic carpentry, painting and plastering.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Contributed to team results in fast-paced construction environments.
High School Diploma: , Expected in 05/2020
Craig City School District - Eagle River, AK,
Comptia Sec+ Certification


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Resume Overview

School Attended

  • Craig City School District

Job Titles Held:

  • IT Administrator
  • Sales Associate
  • Shelf Stocker
  • Laborer


  • High School Diploma

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