it administrator resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in Microsoft Systems with passion for utilizing excellent communication to foster company rapport.

  • Expense Analysis
  • Agile Work Processes
  • Project Coordination
  • Flexible Schedule
  • Organizational Skills
  • Team Building
  • Critical Thinking
  • Microsoft Office
  • Computer Skills
  • Conflict Resolution
  • Active Listening
  • Problem Resolution
  • Relationship Building
  • Good Work Ethic
  • Reliable & Trustworthy
  • PPE Use
  • Planning & Organizing
  • Team Management
  • Maintenance & Repair
06/2020 to Current
IT Administrator Crescent Crown Distributing, L.L.C. Baton Rouge, LA,
  • Streamlined established processes by implementing client and employee feedback.
  • Improved user-friendliness of system by providing constant IT support.
  • Connected with customers to explain system changes and integrate customer feedback into improvement processes.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Streamlined decision support reporting process by tailoring methodologies and meeting compliance requirements through implementation of security requirements.
  • Maintained disk storage by verifying and preserving terabytes across physical locations.
  • Directed daily assignments and process workflows.
06/2020 to Current
Help Desk Technician Community Health Center Of Buffalo Buffalo, NY,
  • Delivered local and remote IT support for hardware and software to military personnel.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Supported customers with online billing, access and account issues.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Responded to an average of 30 individual tickets every week to provide end-user support on systems and software.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Managed user profiles, security access and shared file structures.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Worked with customer service supervisors to resolve customer concerns on daily basis.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
07/2015 to 06/2020
Vending Sales Specialist Fastenal City, STATE,
  • Team Lead for vending sales and support for all 80+ industrial vending machines out of the Hamilton Branch.
  • Greatly increased average monthly sales from all vending accounts.
  • Reorganized and systemized the stock and storage of vending supplies to accompany large volume of sales, while maintaining a small floor plan.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used technology resources to assist customers in locating and selecting items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Listened to customer needs to identify and recommend best products and services.
  • Mitigated financial discrepancies for all vending accounts.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Reduced process lags by training employees on best practices and protocols.
Education and Training
Expected in to to
: Aerospace Engineering
University of Cincinnati - Cincinnati, OH
Expected in to to
: General Education
Sinclair Community College - Dayton, OH
  • 2020 – CompTIA Security +
  • 2021 – Windows Server 2019 Administration
  • 2021 – Administering Microsoft Exchange Server 2016
  • 2022 – SharePoint 2016 Site Collection and Site Owner Administration
  • 2022 – Information Technology Specialist in Device Configuration and Management
Activities and Honors
  • Weekly D&D sessions
  • Coach Youth Soccer for each of my 3 boys teams

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Resume Overview

School Attended

  • University of Cincinnati
  • Sinclair Community College

Job Titles Held:

  • IT Administrator
  • Help Desk Technician
  • Vending Sales Specialist


  • Some College (No Degree)
  • Some College (No Degree)

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