is academy administrator resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Strong bilingual communicator with the ability to implement effective problem-solving techniques and preserve positive student relationships when faced with crisis situations. Illustrated the ability to organize and manage students, from all educational backgrounds, as well as maintaining and handling business assets. Recognized as a dedicated advisor and leader who is able to cultivate and enrich new relationships in both educational and business settings. Passionate about helping students achieve academic success.

  • CRM, SIS, and LMS systems
  • Dochub and DocuSign
  • Office 365 (Word, Excel,
    Outlook, etc.)
  • Zendesk
  • Zoom
  • Slack
  • Time management
  • Team orientated
  • Attention to detail
  • Interpersonal communicator
  • Organized
  • Self-motivated
Work History
09/2022 to Current
IS Academy Administrator Change Healthcare Export, PA,
  • Ensure all documents, payments, transcripts, and diplomas are completed, received, and sent accordingly and accurately
  • Ensure the integrity of all forms, documents, and processes a student, family, or client partnership might encounter are complete accurately and timely
  • Act as point of contact for clients, individual families, parents, students enrolling directly into our academies as needed
  • Proactively reach out to clients or families regarding enrolling, engagement, pacing, transcripts, etc., as needed
  • Project manage by working through multiple systems, documents, platforms and more to ensure the students and families whether on the individual or client side are correct
  • Assist maintaining payment and finance records, send payment links, work through payment system, and ensure all financial matters are correct
  • Onboarding families, program/graduation path assistance, general check ins, and more., as needed Page 1 of 4
  • Contact students/parents/guardians directly for individual family enrollments to assist with improving student outcomes by phone, email, texting, ZOOM, and more
  • Ensure all documents are accounted for to ensure students are enrolled, continuing, transferring, or graduating from one of our academies
  • Assist with any documents for accreditation needs as they arise
  • Assist managers, other ASA’s, Director, and more on any additional task as needed
  • Use technology tools and programs to ensure family success (may include zendesk, dochub, SIS platforms, LMS platforms, Parchment, and more)
  • Entered and maintained departmental records in company database
  • Other duties as required
06/2021 to Current
Academy Support Advisor Giant Eagle, Inc. Bridgeville, PA,
  • Act as a point of contact for families/students and provide academic support as needed
  • Advisor/mentor of over 100 students within our private academies grades k-12
  • Proactively reach out to assigned students to check in and discuss course progress, course engagement, answer questions related to courses, graduation plans, transcripts, and diplomas
  • Conduct phone/zoom meeting consultations with current or prospective students
  • Discuss enrollment process, tuition, or help with any general questions
  • Project manage by onboarding students depending on academy division, program assistance, and more
  • Facilitate kick-off calls, outlining processes and procedures, expectations, and involve other team members as needed
  • Conduct appointments with parents/guardians to assist with improving student outcomes
  • Ensure all enrollment documents are completed appropriately and have been processed
  • Answer questions related to high school graduation requirements and ensure students are enrolled in appropriate courses
  • Use technology tools and programs to ensure student success such as
  • Zendesk, Dochub, SIS platforms, LMS platforms, Parchment, etc
09/2019 to 06/2021
Enrollment Representative University Of Phoenix City, STATE,
  • Assisted potential and returning students through the process of enrolling which includes discussing admissions requirements and financial obligations
  • Answered questions about program or enrollment process in order to help students make informed decisions about enrollment options
  • Provided effective communication with potential and/or current students via telephone, email, and/or text
  • Assisted military students through enrollment process and answered questions related to VA educational benefits
  • Developed personalized plans for student success depending on degree program options and requirements
  • Utilized critical thinking and problem-solving skills to address student concerns and maintain a positive student experience
  • Conducted appointments and ensured appropriate follow up was performed with current and prospective students
  • Monitored student progress, success, and established professional rapport with diverse populations
  • Assisted with scheduling courses and answering questions about academic plan
  • Routinely met and exceeded annual operating plan (AOP) goals
  • Collaborated with other departments to improve student outcomes
02/2015 to 09/2019
Front End Coordinator The TJX Companies, Inc City, STATE,
  • Managed the development and progress of associates operating the cash register
  • Addressed any potential issues or complaints in order to maintain customer satisfaction
  • Arranged merchandise on the racks and shelves and ensured items were priced accurately
  • Maintained a safe and clean working environment to ensure customers have a positive shopping experience
  • Instructed staff on how to appropriately handle difficult or complicated transactions
  • Maintained records related to sales
  • Collaborated with associates to ensure sales quotas were met
Expected in 01/2024 to to
Master of Science: Counseling/Clinical
University of Phoenix - Phoenix, AZ,

Mental Health Counseling

Expected in 04/2019 to to
Bachelor of Science: Psychology, Counseling
Grand Canyon University - Phoenix, AZ,

CPR & AED Certified

  • American Heart Association
    Issued Feb 2023 - Expires Feb 2025

First Aid Certified

  • American Heart Association
    Issued Feb 2023 - Expires Feb 2025
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • University of Phoenix
  • Grand Canyon University

Job Titles Held:

  • IS Academy Administrator
  • Academy Support Advisor
  • Enrollment Representative
  • Front End Coordinator


  • Master of Science
  • Bachelor of Science

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