Dedicated Customer Service professional with over 5 years of experience and knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient in managing conversational flow and diffusing difficult customer situations.
Responsible for analyzing, researching and taking proactive initiative to respond to customer needs, questions and requirements. Extensive involvement in day-to-day operations, as well as the ability to develop positive working relationships with other departments.
• Establish and built rapport with customers by engaging in conversations that educate them on products and services.
• Apply internal policies, procedures, external legislation and regulations in accordance with stated guidelines.
• Utilize different computer applications to access account information and reference materials.
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Update account specific transactions on customer accounts ensuring completeness and accuracy.
• Met established sales/fundraising goals on outbound projects Multi-tasked by adjusting from one type of call to another without loss of efficiency
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Worked alongside Insurance Agents and performed tasks such as gathering information from clients, maintaining insurance records, preparing documentation, handling mail and correspondence, calculating insurance premiums and awards, and recommending claim actions.
Supporting users during troubleshooting activities as well as interacting directly with operating systems, hardware, and software to provide updates and patches.
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