Investment Manager
Nov 2012 to
Current
Mumme Real Estate Holdings, LLC －
San Antonio,
TX
Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Analyzed company financial status, credit and property evaluation to determine feasibility of requesting loan or cash purchase for investment property. Created financial analysis reports of real estate portfolio, company financial statements, and market. Recorded, and banked cash, and checks, as well as reconciled records of bank transactions. Generated lists of investment properties that were compatible with company needs and financial resources. Attended workshops on learning goals, investment strategies, management, and research. Registered NMLS 1520834
Real Estate Broker
Oct 2006 to
Current
Mumme Properties, LLC －
San Antonio,
TX
Generated lists of properties that were compatible with buyers' needs and financial resources. Maintained high referral rates and exceptional feedback from previous clients. Counseled customers on market current status for residential and land markets. Educated clients on items needed for lending approval, and referred client to loan officer for approval letter in order to submit offer. Develop marketing material for properties. Verified that the legal formalities were completed prior to closing dates. Actively follow-up with prospects and hot leads. Communicated with owners regarding home and loan status. Followed up with prospects throughout the sales process. Created and maintained my client base by meeting needs and providing exceptional customer service. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
Realtor
Oct 2003 to
Oct 2006
Keller Williams Realty －
San Antonio,
TX
Promoted property sales through advertisements, open houses and participation in multiple listing services. Successfully guided home buyers and sellers through sales and purchase of properties. Showed residential properties and explained the features, value and benefits of available homes. Assisted clients in leasing of homes. Communicated with owners regarding home and loan status. Verified that the legal formalities were completed prior to closing dates. Followed up with prospects throughout the sales process.
Indirect Account Manager
Dec 2000 to
Nov 2002
Cingular Wirless －
San Antonio,
TX
Managed
a team of three account executives and forty-agent point of distribution
locations. Exceeded all assigned sales
quotas and objectives by setting sales quotas for sales team. Maintained monthly/annual budget commitment
for gross activations, revenue, net activations and expenses to ensure we
stayed within budget and maximized production.
Assessed effectiveness of sales representatives. Maximized sales production of each agent account by achieving sales
goals and conducting training, radio remotes and tent sale events.
Designed employee motivation strategies and contests. Maintained
open communication between Cingular Wireless and indirect agent accounts. Developed productive relationships with key account holders. Coordinated and approved assigned agents'
advertising and Co-op requests. Developed
and coordinated training for new products and services.
Coordinate
with National Account group of opening new kiosk. Met with management of new location, requested
and assigned agent codes, scheduled training for store associates/managers,
plan launch activities and provided demo line for new store location.
Implemented
Cingular policies and procedures pertaining to agent business and ensure
compliance.
Retail Operations Manager
Sep 1996 to
Dec 2000
Cingular Wireless, Formerly Southwestern Bell Wireless －
San Antonio,
TX
Managed all
aspects of 18 retail distribution locations to meet financial
objectives. Met monthly budget commitment for gross activations, revenue, net
activations and expenses. Met and
exceeded all assigned sales quotas and objectives by setting sales quotas for
sales associates. Managed all sales functions, including scheduling,
training, coaching and merchandising. Trained
all new employees and held ongoing training for seasoned employees to maximize
the employee's potential. Training
consisted of new product, merchandising for store, communication, best
practices and time management. Assessed effectiveness of sales representatives. Assured
sales associates were meeting 90 day rolling average for assigned quotas by
maintaining accurate reports. Designed employee motivation strategies and contests. Submitted monthly reports to regional manager. Performed inventory audits and made surprise
visits to remote locations to ensure operational requirements. Audited sales associate's contracts and
drawer transaction journals on a weekly basis to ensure procedures were
followed at all times. Coordinated
opening of new kiosk locations. Ordered
kiosk and scheduled delivery/install date.
Contacted electrical contractors for bids and wiring kiosk with
electricity. Scheduled data and ISDN
line installation once electrical had been completed. Ordered PC's, monitors,
routers, circuits, cash drawer, credit card reader and check reader for new
locations. Order safes and locks for
kiosk and scheduled safe installation date. Requested sales associate's codes and security logins through proper
departments. Established Armored and
courier pickup at new locations. Met
with Marketing for promotion for grand opening and scheduled grand opening
meeting.
Master of Arts,
Adult Education and Training
2010
University of Phoenix －
Phoenix,
AZ
Bachelor of Science,
Business/Marketing
2009
University of Phoenix －
Phoenix,
AZ
Certificate,
Human Resource Management
2008
University of Phoenix －
Phoenix,
AZ
License,
Broker
2007
Champions School of Real Estate －
San Antonio,
TX
License,
Realtor
2003
Champions School of Real Estate －
San Antonio,
TX
Certificate of Achievement,
20 Hour SAFE Comprehensive MLO Fundamentals Course ID #2029
2016
Champions School of Real Estate －
San Antonio,
TX
Certificate of Achievement,
3 Hour TX-SML SAFE: Texas Law and Practice Course ID #4126
2016
Champions School of Real Estate －
San Antonio,
TX
